Valvoline Instant Oil Change

4.3
145 reviews

About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Millersville.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
8267 Veterans Hwy, Millersville, MD
21108, United States

Hours

Reviews

4.3
145 reviews
5 stars
106
4 stars
16
3 stars
3
2 stars
7
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and professional staff, there were several complaints about poor service and lack of accountability for mistakes.

Efficiency

Most reviews highlighted the quick service and efficiency of the oil changes, with many customers appreciating the convenience of staying in their cars during service.

Pricing Issues

Several customers expressed dissatisfaction with pricing, citing high costs for services and unexpected charges, leading to frustration.

Upselling Practices

There were mixed reviews regarding upselling; some customers felt pressured to purchase additional services, while others appreciated the lack of aggressive sales tactics.

Service Quality

While many customers reported satisfactory service, there were notable complaints about incomplete work and mistakes made during service, leading to further issues.
  • LH
    Lissa Hernandez
    Oct 24, 2025
    1.0
    Don’t get into your customers car and ask them what their ethnicity is.. not related to anything having to do with the vehicle (obviously). Christoper is a creep. DEF would not return.
  • KW
    Kevin Watts
    Oct 18, 2025
    5.0
    These guys are awesome!
  • DP
    Debra Plummer
    Oct 15, 2025
    1.0
    I wish I could give negative stars! If you go to this location stick to an oil change DO NOT get additional services. I trusted the tech's suggestion to change my power steering fluid. Huge mistake! My car is older I have an oil leak and transmission leak but I did NOT have a power steering leak....now I do! It is leaking so bad I can't park in my garage, big puddles are left on the ground in the public parking spaces. The smell inside my car is atrocious! I called customer care and opened a claim. I received a call to bring it back to the shop a second time. The first time the techs told me the pump was old and that is why it was leaking. Filled up the power steering fluid and sent me on my way. The second visit was with the "regional manager" what a joke! She diagnosed the problem without even seeing my car. She tells me on the phone she has 14 years experience and I probably had leak before hand and changing the fluid exacerbated the leak. WTH??? I get there all she does is vacuum out the old fluid that paid for, that I had to refill myself, just to put back in the valvoline brand and then she saw the leak. Told me it was a coincidence the pump is leaking, wished me luck. She also keep asking the tech don't you see transmission fluid? He showed her a pic he took from under my car, and shook his head. She asked him more than once about transmission fluid. SMH. She was totally biased. I could go on and on about all the things that were done wrong.The bottom line is I didn't have the leak before the service. Now I do after the service. I will also have to pay for an engine cleaning. They took no accountability.Now I have to pay a mechanic for new pump and get it installed. Not to mentioned the "regional manager" has the final say on closing the claim. I have no recourse. Ridiculous poor customer service 😒
  • KS
    Kathleen H. StClaire
    Aug 28, 2025
    5.0
    fast, efficient and great customer service by all the staff that serviced me. would recommend this location
  • CD
    Craig Dobson
    Aug 1, 2025
    5.0
    Prompt, knowledgeable, and friendly service. My family gets our vehicles serviced here.

Frequently Asked Questions About Valvoline Instant Oil Change

What services does Valvoline Instant Oil Change in Millersville offer?

Valvoline Instant Oil Change in Millersville offers quick 15-minute oil changes and a wide range of preventive vehicle maintenance services for all types of vehicles.

Where is Valvoline Instant Oil Change located in Millersville?

It is located at 8267 Veterans Hwy, Millersville, MD 21108, United States.