Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Middle River Rd in Baltimore, MD is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Baltimore, MD or call us at (410) 574-8200.
Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported rude and unprofessional behavior.
Staff Knowledge
Many customers appreciated the staff's knowledge and ability to assist with finding parts and solutions, though some noted inconsistencies in staff expertise.
Product Availability
Customers generally found the store well-stocked with necessary parts, but there were complaints about items being out of stock despite inventory listings.
Store Experience
The shopping experience varied, with some customers enjoying quick service and friendly interactions, while others faced long waits and poor service.
CC
c.harrist
5 days ago
5.0
Friendly. I left this review because they do not lie about returns and battery replacement and they are willing to help you. I had a bad experience at Advance Auto parts in Middle River, not finding my battery in their system eg. their 3 yo Diehard. I am sticking with AutoZone. Choose wisely. 💚
MK
Mz Ashley Kay
Dec 21, 2025
5.0
Shoutout to Ms Williams she was very attentive, friendly & helpful! Her crew was just as helpful! I love shopping here. It’s very close to my home and staff is always a big help!
MA
mark adams
Dec 2, 2025
5.0
I got a OBD II checked for free and purchased the parts for a complete repair. Thank you Auto Zone
NC
NJC Construction
Oct 24, 2025
5.0
Great help on finding a solution for my truck parts and helping with my trailer battery issues.