Sheehy Toyota of Laurel

Reviews

• JB

  Justin Barclay

  3 days ago
  1.0
  I bought my RAV4 in 2022 and was forced into getting the VIP service option as they do not take no for an answer, hardly qualifying as VIP status since everyone has to have it. Fast forward three years and they changed their Lyft policy to only cover $20 total for round trip rides on service days, where up until now they covered Lyft rides regardless. I will unfortunately continue using VIP for the included offerings of tire rotations and oil changes, but for any work outside of this that requires a cost I will take my car elsewhere. This definitely will result in my going to a different dealership when it’s time to get my next car that does not bully customers into paying for their VIP services. This was on top of them trying to insist on running finance options through them rather than through the financing I already had in place through my credit union for which I told them they could not match the rate.
• AN

  Arezo Naim

  3 days ago
  5.0
  I couldn’t have asked for a better experience buying a car, all thanks to Hilina Gezhagn From start to finish, she was absolutely amazing—kind, honest, and so easy to work with. She answered all my questions patiently, was super transparent about the car’s condition, and never made me feel rushed or pressured. It’s rare to find someone as genuine and helpful as Hilina. If you ever have the chance to buy a car from her, don’t hesitate. Thank you, Hilina, for making this such a positive and stress-free experience!"
• SP

  Shawn Papi

  5 days ago
  5.0
  I had an outstanding experience with the service team at Sheehy Toyota of Laurel! From start to finish, the level of professionalism, communication, and care truly stood out. A special thank you to my representative, Darrel Lewis, who went above and beyond to ensure everything was handled smoothly. Darrel kept me informed throughout the entire process, answered all my questions with patience, and made sure my vehicle was serviced efficiently and correctly. The entire service team demonstrated excellence, attention to detail, and a genuine commitment to customer satisfaction. It’s clear they take pride in their work and value their customers. If you’re looking for a reliable, trustworthy, and professional service experience in the Laurel area, I highly recommend Sheehy Toyota. I will definitely be returning!
• KW

  Keven Watts

  6 days ago
  1.0
  Would give 0 stars. The service department is pure chaos. No one, up to and including the General Manager, are competent. I Took my car in for an oil change, but instead they took a huge chunk of of the paint and did not change the oil even after I was there for 4 hours. Took it back to fix paint. Originally said it would be 1 day to fix vehicle. Then it took 3. When I got it back, there was garbage in the back. The kind of garbage that makes you think my vehicle was used as a doordash delivery vehicle for those three days. General Manager admitted to using my vehicle to deliver food to people. Plus personal property is now missing. The general manager hates veterans and their service dogs. DO NOT GO HERE! Avoid Sheehy at all costs!! Also, look out for the copy and paste reply about how much they care about providing great service from Jackie Mays - the Customer Relations person. She will lie to your face, and she does not know how to do a proper QA/QC check which is her job.
• SA

  Shadman Alam

  Apr 6, 2026
  5.0
  I had a really great experience at Sheehy Toyota while purchasing my car. From the moment I walked in, the staff were welcoming, professional, and genuinely helpful. The entire process felt smooth and transparent, without any pressure, which made me feel confident in my decision. A special thanks to Brayen, who went above and beyond throughout the whole process. He was extremely knowledgeable, patient, and took the time to answer all of my questions in detail. He made sure I understood everything about the car, from features to performance, and never rushed me into making a decision. His honesty and friendly attitude truly stood out. Brayen made the entire car-buying experience stress-free and enjoyable. If you're looking for someone who genuinely cares about helping you find the right car, I highly recommend asking for him. I’m very happy with my purchase and grateful for the excellent service I received at Sheehy Toyota.

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