Enterprise Rent-A-Car

4.1
616 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

13605 Baltimore Ave, Laurel, MD
20707, United States
(301) 490-2796
https://www.enterprise.com/en/car-rental/locations/us/md/laurel-baltimore-ave-162t.html
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About

Car Rental AgencyVan Rental
Need a rental car in Laurel, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Baltimore Avenue location today.

Location

Enterprise Rent-A-Car
13605 Baltimore Ave, Laurel, MD
20707, United States

Hours

Reviews

4.1
616 reviews
5 stars
416
4 stars
53
3 stars
36
2 stars
17
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees who went above and beyond to ensure satisfaction.

Vehicle Availability

Several reviews noted issues with vehicle availability, including instances where reserved cars were not ready or available upon arrival.

Cleanliness and Maintenance

Feedback varied on vehicle cleanliness, with some customers receiving well-maintained cars while others reported dirty vehicles with issues.

Reservation Issues

Numerous customers expressed frustration over reservation problems, including not having the reserved vehicle available and poor communication regarding changes.

Overall Experience

While many customers had positive experiences, there were significant complaints about service inconsistencies and unprofessional behavior from some staff.
  • EH
    Edis Hernandez
    1 day ago
    5.0
    Moziah and Dominic at Enterprise were amazing! Their customer service was genuinely outstanding. Both were incredibly friendly and had such a positive attitude, you can really tell they care about the work they do and the service they provide. They made the entire experience smooth and enjoyable. Highly recommend this location.
  • JJ
    Jordan
    3 days ago
    5.0
    Great service !
  • WB
    Wanda Brown
    Nov 5, 2025
    5.0
    Moziah the manager at the Laurel location Baltimore Avenue was the best his service was excellent thank you for everything.
  • EJ
    Eileen Jensen-Seeley
    Oct 26, 2025
    5.0
    Phenomenal experience start to finish! Will only be using this location from now on. Everyone was so nice and helpful and walked me through everything. Looking forward to my next reservation!
  • SW
    Susan Wright
    Oct 22, 2025
    5.0
    This 5 star review is for Moziah and Dom! We were picking up a rental for a funeral. Unfortunately, the manager on duty was more interested in being right than getting it right. Nonetheless, Dom — who is DEFINITELY manager material — saved the day. He got us in a car and on our way as quickly as possible. When we returned the rental, Moziah made sure that we couldn’t say we were anything less than 100% satisfied with the entire rental experience, vehicle AND customer service! Thank you more than words can say Dom and Moziah!
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Laurel, MD?

You can rent a wide range of vehicles including cars, vans, and luxury cars with flexible rental options at Enterprise Rent-A-Car in Laurel, MD.

Where is Enterprise Rent-A-Car located in Laurel?

Enterprise Rent-A-Car is located at 13605 Baltimore Ave, Laurel, MD 20707, US.