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Enterprise employee helping Enterprise car rental customer roadside in the rain
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Enterprise Rent-A-Car

4.1
(640 reviews)

Business Details

13605 Baltimore Ave, Laurel, MD
20707, United States
(301) 490-2796

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Laurel, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Baltimore Avenue location today.

Location

Enterprise Rent-A-Car
13605 Baltimore Ave, Laurel, MD
20707, United States

Hours

Reviews

4.1
640 reviews
5 stars
437
4 stars
54
3 stars
36
2 stars
17
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff at this location received numerous positive remarks for being friendly, professional, and helpful throughout the rental process.

Vehicle Availability

Several customers expressed frustration over reserved vehicles not being available upon arrival, leading to disappointment and inconvenience.

Cleanliness and Maintenance

While many customers praised the cleanliness of the vehicles, some reported receiving cars that were dirty or had maintenance issues.

Communication Issues

There were complaints about poor communication regarding reservations and vehicle availability, with some customers feeling misinformed or ignored.

Mixed Experiences

While many reviews highlighted excellent service, there were also significant complaints about rude staff and unprofessional behavior from certain employees.
  • LT
    LeVorgia Tate-Collier
    Feb 23, 2026
    5.0
    Great experience as always 😊 Thank you
  • CB
    Chenelle Baker
    Feb 23, 2026
    5.0
    Best Place To Rent A Car .
  • DM
    dea marie
    Feb 20, 2026
    5.0
    To start, I initially chose the Columbia location through my insurance app. However, after waiting to speak with someone for 20 minutes and not being able to even talk to someone, I decided to change my reservation to be with the Laurel location instead of Columbia. I was able to have my reservation confirmed within five minutes and headed to pick up my rental vehicle an hour later. The accessibility is something I especially appreciated throughout this process. Everyone working there is super friendly and wonderful - especially Moziah and Daisy (there was another young lady working that day and I'm so sorry I didn't get her name but her as well!!). From my experience and observing the experiences of others that were in the Laurel office that day, I could tell that the entire office runs like a well-oiled machine. Everyone is friendly, personable, level sets expectations up front, helpful, and you can tell that they genuinely enjoy the work that they do. I could tell that the office was extremely busy that weekend, but every person I interacted with had a positive and friendly interaction with me. To top everything off with this experience, upon dropping off my rental vehicle, I both spoke with Daisy on the phone when she called to check in with me about it and primarily interacted with her upon returning my vehicle. I was glad that I made the decision to drop off my vehicle during business hours instead of the after-hours drop off. The Laurel Enterprise location is truly supreme with a great selection of vehicles that are clean and well kept! Moziah, Daisy, and the rest of the entire team at this location are the reason why I will exclusively book my local car rentals through the Laurel Enterprise. Thank you all so much!! I truly appreciate how warm, genuine, friendly, and caring my interactions were with you all!!
  • AK
    ash ketchum
    Feb 13, 2026
    5.0
    The team at this location was very helpful, patient, and went above and beyond to rectify the mistakes made by negligent insurance. Each employee assisted me at some point or another. I never felt like they were not aware of what was going on or willing to help. Greatly appreciate them!
  • CS
    Conrad Smith
    Jan 24, 2026
    5.0
    The Enterprise in Laurel at 13605 Baltimore Ave. Is the best crew I've dealt with since renting a car from Enterprise. I recommend everyone try them. Very professional, courteous and helpful. See for yourself.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Laurel, MD?

You can rent a wide range of vehicles including cars, vans, and luxury cars with flexible rental options at Enterprise Rent-A-Car in Laurel, MD.

Where is Enterprise Rent-A-Car located in Laurel?

Enterprise Rent-A-Car is located at 13605 Baltimore Ave, Laurel, MD 20707, US.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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