Advance Auto Parts

3.7
301 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 951 Fairlawn Ave in Laurel offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
951 Fairlawn Ave, Laurel, MD
20707, United States

Hours

Reviews

3.7
301 reviews
5 stars
144
4 stars
54
3 stars
29
2 stars
16
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers experiencing rudeness, lack of assistance, and long wait times.

Staff Knowledge

Customers reported that staff members often lacked knowledge about products and services, leading to frustration and dissatisfaction.

Store Conditions

The store was described as small with limited inventory, and some customers noted cleanliness issues.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism.

Operational Issues

Frequent complaints about long wait times, being short-staffed, and inconsistent store hours were noted.
  • PS
    PAUL STRALEY
    Oct 14, 2025
    5.0
    Know how is great
  • DL
    Damin Lane
    Oct 13, 2025
    1.0
    10/13/2025@9 am-Not recommended & Poor Customer Service. Visit the other store at Laurel Corridor for better Customer Service & product help
  • SS
    Slayaaah
    Jul 28, 2025
    1.0
    I am a young woman that us fairly knowledgeable about car parts and I genuinely that they tried to take advantage and completely mess up my order. I came in person and let the guy know that I needed the parts because my car was being repaired on Monday. The “parts” were there in 24 hours…great except I ordered 2 of the same part and they came in 2 different size boxes. The same guy I ordered them from handed them to me and just said we don’t have the other one like the WRONG PART was sufficient. My other parts weren’t there even after I called and checked and he said its just “human error”. That was the only apology I received. I will NEVER spend another dime at an advance auto.
  • HH
    Hassan Hussini
    Jun 16, 2025
    1.0
    Man I’m not coming back Mr.Brito left in middle of my check out to go and talk with his friend for a while until I got hold of somebody to call him back

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*