Advance Auto Parts

3.7
304 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 951 Fairlawn Ave in Laurel offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
951 Fairlawn Ave, Laurel, MD
20707, United States

Hours

Reviews

3.7
304 reviews
5 stars
145
4 stars
54
3 stars
29
2 stars
16
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rude or unhelpful staff and long wait times.

Staff Knowledge

Customers expressed frustration over staff's lack of product knowledge and inability to assist effectively.

Store Conditions

The store was described as often dirty and poorly organized, contributing to a negative shopping experience.

Positive Experiences

Some customers did report positive interactions with specific employees who provided helpful and friendly service.

Inventory Issues

Several reviews mentioned problems with inventory management, including incorrect orders and lack of available parts.
  • EL
    Elizabeth Lino
    Jan 3, 2026
    1.0
    Whoever is working today at 12:00pm on 01/03/2025 left me hanging on the phone for 10 minutes and then hang up on me. I just wanted to know if you guys had a part in stock so I could pick it up today. Hire people who actually wants to work!!!!
  • JR
    J R
    Jan 1, 2026
    1.0
    Youre better off going to carquest or even better the fort mead location
  • PP
    patricia
    Dec 30, 2025
    1.0
    I came into this Advanced Auto Parts location needing help with a key fob battery replacement. I asked if someone could open the key fob so the battery could be changed. I was told they “couldn’t” do it and was given no real explanation or assistance. My mother came here once and was helped with hers which is crazy. That’s why she told me to come here. The employee who helped me was very stern and dismissive, and the interaction felt unnecessarily rude. No attempt was made to help, explain, or offer alternatives The hispanic guy working 12/30 at 5 p.m simply stood there and said they couldn’t assist. What’s frustrating is that I went to AutoZone immediately afterward, and they opened the key fob and replaced the battery with no issue at all after I explained I wasn’t able to. It took only a couple of minutes. For a store that calls itself Advanced Auto Parts, I was disappointed by both the lack of basic service and the unprofessional attitude. I won’t be returning to this location.
  • SW
    Shontel Wilson
    Dec 12, 2025
    5.0
    Brandon and Tisha (sorry if I spelled it wrong) helped me get my battery installed in less than an hour. Shout out to them! Good luck on H-Day!!
  • DL
    Damin Lane
    Oct 13, 2025
    1.0
    10/13/2025@9 am-Not recommended & Poor Customer Service. Visit the other store at Laurel Corridor for better Customer Service & product help

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*