Valvoline Instant Oil Change

Reviews

• JJ

  Jen

  5 days ago
  5.0
  Quick and very professional. The young men there today, was plenty of them. They were knocking customers out. Big thanks to the folks in bay 1 on 11/19.
• TS

  Tracey Stinnett

  Nov 14, 2025
  5.0
  The workers were friendly and fast. It was Veterans Day and cars were lined up to get service but the employees were focused. I saw lots of smiles and it seemed like they enjoy their jobs, even on a very busy day.
• CH

  Christopher Henry

  Nov 12, 2025
  1.0
  Was very disappointed with the dishonesty regarding unnecessary additional services. The service tech told me my coolant level was low and attempted to sell me an additional service. I checked the coolant level in my vehicle and it was exactly at the full line for both a hot check and after I got home and let the vehicle cool the low check. Additionally, the tech tried to sell me a power steering fluid flush, which when comparing the color of my power steering fluid was completely unnecessary. Really questionable practices trying to upsell unnecessary services for no reason for ridiculous prices. Very disappointing that a nationwide chain of essentially quick services would need to pray on those who are less informed on vehicle maintenance. For the last 23 years, I’ve been a heavy vehicle mechanic in the military and know my way around a tool box and routinely do all my own services from my personal vehicle. I was just in a position where I was traveling, needed a quick change and didn’t want to deal with disposing of the old oil. Will not be coming back even if I’m traveling. I’ll buy an oil pan and find a location to dispose of oil before I go back to Valvoline instant oil change. Defend your business practices all you want, this is not how an honest service station who cares about their customers and wants to cultivate them for years of service rather than one overpriced experience would do business.
• CC

  CoolBreeze993

  Nov 4, 2025
  1.0
  So two visits to this location in the last 30 days two different vehicles and two major issues with the customer service and the persistent borderline harassment to add additional service that wasn't requested. When I first got there I inquired about a check engine light code and a standard oil change. However the technician was not knowledgeable nor cared about what I had to say. Furthermore, he ensured to ask me if l wanted to get a transmission fluid change and a power steering fluid change. I respectfully declined. Second visit different car same service requested oil change the car battery unexpectedly dies. Prior to my visit the car showed no signs of a weak or dead battery no lights were left on either. Then they proceeded to ask if I wanted my fluids flushed for over $200 absolutely not. Do
• KK

  kendra kemp

  Nov 4, 2025
  2.0
  I was greeted with a lot of smiling faces and was given the information needed for services on my vehicle. The first mistake was letting the person talk me into getting transmission fluid due to being over the 60k threshold. After I finally agree to it, he checked my lights to ensure they were good. I don’t know what transpired between the lights and getting the oil change first. But when they told me to start my car, my battery was dead. They kept telling me that it’s my fault and there had to be lights on. No, my vehicle was fine before I got there. Once they finished with my fluid change they stated they was done and to turn the car on. My battery was still dead and I needed a jump both times they asked me to start the car. One guy even said that we should’ve had her get a new battery before paying for the transmission. I was highly upset at spending unnecessary money in the moment. Then they went to check my internal filter. The guy did not completely put my glove compartment back correctly so it did not close fully when I left the facility. Smh. I didn’t notice it until after I went to go get a new battery and needing my documents out of it. That’s when I realized they didn’t put it back in properly. I then had to drive back for Valvoline for them to fix the compartment. I won’t be going back to this location.

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