Advance Auto Parts

3.8
291 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 5144 Nicholson Ln in Kensington offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
5144 Nicholson Ln, Kensington, MD
20895, United States

Hours

Reviews

3.8
291 reviews
5 stars
148
4 stars
59
3 stars
21
2 stars
13
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for helpfulness, while others were criticized for rudeness and lack of attention.

Staff Knowledge

Several customers noted that while some staff members were knowledgeable and helpful, others were inexperienced or unhelpful.

Service Speed

Customers experienced long wait times and poor service speed during busy periods, leading to frustration.

Product Availability

The store generally has a good selection of parts in stock, but there were instances of incorrect items being provided.

Installation Services

Positive feedback on free installation services for batteries and wipers, with some employees going above and beyond to assist customers.
  • ZK
    Zeinab Konate
    4 days ago
    5.0
    I want to give a major shoutout to Luis who helped me today with my battery replacement. From the moment I called this morning, who showing nothing but top tier customer service and was even more amazing once I came into the store for the battery replacement. He is so kind, warm, and knowledgeable!
  • NB
    Nicholas B
    6 days ago
    5.0
    Had a coil pack fall while heading back home to central VA from DC. It was ten minutes before closing and GPS said I was 8 minutes away. I called ahead and they said they had them in stock but they close in ten minutes. I explained the situation and that I was heading to them. When I got there the door was locked but they were looking for me. They had the part already pulled and held off on shutting the systems down for the day just for me. I was able to quickly switch the pack out. Thank you guys so much. We (myself, my fiance and a herd of twenty sheep and goats) would have been stranded there in the parking lot until the next morning with nowhere to go or stay.
  • MR
    Maria Romano
    Oct 31, 2025
    5.0
    Great customer service! Jonathan was the best helping me!
  • SO
    Scott O
    Oct 29, 2025
    5.0
    My battery was completely dead and stuck in the parking lot by the store. Thankfully, Alvin was able to replace it with a new one free of charge. He was very helpful and professional. If you need a new battery, this is the place to go.
  • TG
    Tedla Giorgis
    Oct 21, 2025
    5.0
    Great service by Luis.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*