Penske Truck Rental

Reviews

• 3T

  3M TV

  Feb 24, 2026
  1.0
  A few weeks ago, on February 18, 2026, during a severe winter storm, I stopped at Penske Truck Leasing to fuel my tractor. Road conditions were terrible, and like every driver out there that day, my truck was covered in dried salt and grime. The salt buildup was obstructing my side windows and mirrors to the point that my visibility was significantly reduced. While in the fuel isle, I noticed posted signs listing multiple services offered — one of which clearly included window cleaning. Because visibility is absolutely critical when operating a tractor-trailer, I politely asked the fuel isle worker if I could have my windows and mirrors cleaned. I was told they did not have a window squeegee available, so he couldn’t do it. That response was frustrating enough. If you advertise window cleaning as a service, you should have the most basic tool required to perform it. A squeegee is not specialized equipment — especially at a truck facility during winter when salt buildup is guaranteed. Trying to resolve the issue, I called the service side and asked if someone could bring out a squeegee so I could get my windows cleaned. While on the call, I overheard someone say, “I won’t have my guys climbing up on a truck to clean windows — it’s too cold outside.” That comment was both inaccurate and unacceptable. The window squeegees used at truck stops have long handles specifically so no one has to climb onto a truck. There was no need for anyone to climb on anything. More importantly, refusing to provide an advertised safety-related service because it’s “too cold” is not a valid excuse — especially in the transportation industry. Drivers are expected to operate in snow, ice, and freezing temperatures. We don’t get to refuse to work because it’s cold. Visibility is not optional when driving an 80,000-pound vehicle. Mirrors and side windows are essential for safe lane changes, turns, and backing. Reduced visibility creates serious safety risks not only for the driver but for everyone on the road. If I had left that facility and been involved in an accident due to obstructed visibility, that raises serious liability concerns. I made a reasonable request for a clearly advertised service directly related to safety, and it was denied. This experience showed a lack of preparation, poor customer service, and a troubling disregard for safety. Don’t post signs advertising services you’re not willing or prepared to provide. And “it’s too cold” is not an acceptable reason in this line of work. Very disappointing experience.
• GJ

  Gregory Johnson

  Feb 15, 2026
  4.0
  Penski is ok the hour of service are not always in the customer interest so plan ahead that all I can say!
• EM

  Ellen Makar

  Jan 27, 2026
  5.0
  Trucks run well, there's minimal hassle to get checked out, I prefer Penske trucks and process over u haul.
• JL

  Jawad Leemore

  Nov 11, 2025
  1.0
  Worst rental ever pay attention to your rental agreement and how they charge you they sneak in stuff if i pay for milage of what I think I might go and go over it shouldn't have to pay for what I was charged for at rental take out it's how they scam you out more of your money I will not be going with them again I will use enterprise
• MW

  Mike Wallace

  Sep 17, 2025
  5.0
  Great experience at this Penske location. They got me the trucks I needed to move equipment for my wedding last week!

Frequently Asked Questions About Penske Truck Rental