Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Hyattsville, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Hyattsville location today.
Location
Hours
Reviews
4.0
382 reviews
5 stars
235
4 stars
56
3 stars
16
2 stars
14
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the professionalism and helpfulness of staff, others reported rude and dismissive behavior from certain employees.
Cleanliness
Several reviews highlighted issues with the cleanliness of rental vehicles, including reports of dirty cars and unpleasant odors.
Reservation Issues
Numerous customers experienced problems with reservations, including cars not being available despite confirmations and long wait times for service.
Staff Performance
While some staff members received commendations for their excellent service, others were criticized for unprofessional behavior and lack of accountability.
Overall Experience
The overall experience at this location varies significantly, with some customers expressing satisfaction and others expressing deep frustration and disappointment.
- BABlanca AguilarDec 26, 20251.0Mal servicio
- FJFomum JuliusDec 23, 20255.0Nice customer service
- KJkristy jonesDec 6, 20255.0Very good customer service! The representative at the front desk was very professional, polite and accommodating at the location at Baltimore Ave in Hyattsville, MD. I also was picked up from Collision Calliber body shop to retrieve my rental. The driver was kind and professional as well! I most definitely recommend this establishment!
- TATaNae AdamsDec 4, 20251.0Customer service at the Baltimore Avenue site is very poor. When you walk into an Enterprise it is never crowded yet they take so long to answer the phone. I reached out to have a resident of mine picked up to retrieve his loaner as he is an elder. I sat on hold for 9 minutes just for "Corey Brown" if that's his real name to answer the phone low tone uninterested in assisting and inform me that cut off time for pick up is 4:30. Mind you I called prior to us getting connected this call and was hung up on upon being transferred. I usually will not write lengthy reviews but the horrible customer service has got to stop. Why listen to the phone ring instead of doing your job? Then to answer with a careless tone like you didn't sit there and watch the phone ring prior to the cut off of pick up time is crazy.
- LWLou WillNov 20, 20251.0Rentals are filthy, smell terrible, come with body damage and they fill out the representative survey for you, so that you can’t give your honest opinion. Customer service terrible as well…. Never in my life seen a rental car that came with roaches… that’s the dead roach… live roaches found in glove compartment
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Hyattsville?
Enterprise Rent-A-Car in Hyattsville offers a wide range of vehicles including cars, vans, trucks, and luxury cars, suitable for errands, shop replacements, or weekend getaways.
What are the operating hours of Enterprise Rent-A-Car in Hyattsville?
The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
Where is Enterprise Rent-A-Car located in Hyattsville?
Enterprise Rent-A-Car is located at 5810 Baltimore Ave, Hyattsville, MD 20781, USA.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Hyattsville?
You can reserve your rental car online via their website at https://www.enterprise.com/en/car-rental-locations/us/md/hyattsville-1633.html or by calling +1 301-927-0909.
What payment methods are accepted at Enterprise Rent-A-Car Hyattsville?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa cards as payment options.
Does Enterprise Rent-A-Car in Hyattsville offer any discounts?
Yes, the location offers discounts for active military personnel.
Is Enterprise Rent-A-Car in Hyattsville owned by a woman?
Yes, this location is woman-owned.
What nearby public transportation or landmarks can help me find Enterprise Rent-A-Car in Hyattsville?
Enterprise Rent-A-Car is near several well-known places including Medical Waste Pros and Quick Fix Eyeglass Repair, making it easier to locate on Baltimore Ave.
Are there any nearby dining options I can visit before or after renting a car?
Yes, you can enjoy Mexican cuisine at Taqueria Los Perez, which is close to Enterprise Rent-A-Car in Hyattsville.
What nearby services are available if I need vehicle or travel assistance?
Nearby you can find U-Haul Neighborhood Dealer for truck rentals and Top Choice Transportation for limo and airport shuttle services, useful for your travel needs.