Enterprise Rent-A-Car

4.0
382 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Hyattsville, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Hyattsville location today.

Location

Enterprise Rent-A-Car
5810 Baltimore Ave, Hyattsville, MD
20781, United States

Hours

Reviews

4.0
382 reviews
5 stars
235
4 stars
56
3 stars
16
2 stars
14
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the professionalism and helpfulness of staff, others reported rude and dismissive behavior from certain employees.

Cleanliness

Several reviews highlighted issues with the cleanliness of rental vehicles, including reports of dirty cars and unpleasant odors.

Reservation Issues

Numerous customers experienced problems with reservations, including cars not being available despite confirmations and long wait times for service.

Staff Performance

While some staff members received commendations for their excellent service, others were criticized for unprofessional behavior and lack of accountability.

Overall Experience

The overall experience at this location varies significantly, with some customers expressing satisfaction and others expressing deep frustration and disappointment.
  • BA
    Blanca Aguilar
    Dec 26, 2025
    1.0
    Mal servicio
  • FJ
    Fomum Julius
    Dec 23, 2025
    5.0
    Nice customer service
  • KJ
    kristy jones
    Dec 6, 2025
    5.0
    Very good customer service! The representative at the front desk was very professional, polite and accommodating at the location at Baltimore Ave in Hyattsville, MD. I also was picked up from Collision Calliber body shop to retrieve my rental. The driver was kind and professional as well! I most definitely recommend this establishment!
  • TA
    TaNae Adams
    Dec 4, 2025
    1.0
    Customer service at the Baltimore Avenue site is very poor. When you walk into an Enterprise it is never crowded yet they take so long to answer the phone. I reached out to have a resident of mine picked up to retrieve his loaner as he is an elder. I sat on hold for 9 minutes just for "Corey Brown" if that's his real name to answer the phone low tone uninterested in assisting and inform me that cut off time for pick up is 4:30. Mind you I called prior to us getting connected this call and was hung up on upon being transferred. I usually will not write lengthy reviews but the horrible customer service has got to stop. Why listen to the phone ring instead of doing your job? Then to answer with a careless tone like you didn't sit there and watch the phone ring prior to the cut off of pick up time is crazy.
  • LW
    Lou Will
    Nov 20, 2025
    1.0
    Rentals are filthy, smell terrible, come with body damage and they fill out the representative survey for you, so that you can’t give your honest opinion. Customer service terrible as well…. Never in my life seen a rental car that came with roaches… that’s the dead roach… live roaches found in glove compartment

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Hyattsville?

Enterprise Rent-A-Car in Hyattsville offers a wide range of vehicles including cars, vans, trucks, and luxury cars, suitable for errands, shop replacements, or weekend getaways.

What are the operating hours of Enterprise Rent-A-Car in Hyattsville?

The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.