SIXT Car Rental - Baltimore/Washington International Airport (BWI)

Reviews

• RM

  Rae Moseley

  2 days ago
  5.0
  I decided to get a rental for a few hours since it would have cost less to rent a car instead of taking an uber to and from the dealership. I used Expedia to purchase my rental for a RAV4 or something similar. When I got the email from SIXT to check in and select my car, it only allowed the option to upgrade which I didn’t want to do, so once I arrived I checked in with Niyah. She was very friendly and I was upgraded to a BMW 228 at no additional cost. I went to the outside area to get the car and the lady who gives the car keys was also very friendly. It’s not a big lot so the car was easy to find. The car was clean and very well kept, so it was nice to drive around for a few hours. When I returned the car, I was greeted by Latifa who also had a great personality. Every single employee was friendly, smiled, and genuinely seemed like they like their jobs so it made my experience rate SIXT with 5 stars!
• BR

  Boba R

  6 days ago
  1.0
  Might have been the worst customer experience ever. I think robots would show more humanity than this company. My husband used his credit card for booking the card under my reservation and when we arrived with a small child tired after traveling for 12 hours thry didn't want to honor the reservation. I think they were just looking for a reason to cancel on us because it was end of the day and everything was booked. Had to Uber to hotel.
• CL

  Camilo Vargas Lesmes

  Apr 17, 2026
  1.0
  Do NOT rent here — seriously. I travel every week for business and rent cars constantly. I have Presidential status with Hertz, Avis, and others, and I’ve used Sixt many times—including in San Diego—so I know what a proper rental experience should look like. This location is completely different—and not in a good way. While the staff may seem friendly (I even previously left a 5-star review because of that), the way this location handles vehicle inspections is unacceptable. Unlike modern locations that use full 360° digital scans for transparency, this branch does not. That leaves you exposed. They will hold you responsible for even the smallest, barely noticeable scratches—including ones on areas like the roof that are nearly impossible to inspect yourself. These then turn into costly claims against you. In my experience, this felt extremely misleading and unfair. I strongly recommend avoiding this location. There are far more professional and transparent rental options available.
• NF

  Nicki Frey

  Apr 14, 2026
  5.0
  I rented a car last week from the BWI location. LaCretia provided me with the car. Another beautifully sweet woman checked the car back in on Saturday AM. Wonderful service and attitudes by both. My son particularly noticed that the woman checking us back in was playing terrific upbeat music and it helped us relax. Would completely recommend, purely based on the spirit of these women. But, the car was great too. The hybrid saved us a ton on gas. Thanks!
• EE

  Edward

  Apr 11, 2026
  1.0
  To be clear: This one-star rating is not a reflection of the counter agents at BWI. My grievance is with a deceptive industry-wide loophole that has reached disrespectful levels of "bait-and-switch" marketing. I am a regular traveler who prioritizes safety and reliability. In Miami, my daily driver is a BMW X7 M60, so I purposefully marketed and reserved a BMW X5 M60 for this trip. I chose SIXT specifically for the promise of that vehicle. The Issue: Prior to my flight, I received an email from the fleet manager stating they did not have the vehicle I requested. Despite this, SIXT continues to market this exact vehicle online for the BWI location at this very moment. The Industry Standard: This "bait and hook" tactic—reeling customers in with high-end models only to tell them at the counter that the car doesn't exist—needs to stop. It is a predatory loophole that requires heavy regulation. I have experienced this with multiple companies, with one notable exception: Enterprise Exotic at Miami International Airport. The manager there, Rochell, runs a professional, reliable, and trustworthy operation. She is the standard for how this business should be managed. SIXT and the rest of the industry need to realize that when a customer pays for a specific class of vehicle, "or similar" should not be an excuse for poor fleet management and false advertising. I am writing this follow-up to clarify that my previous frustrations with my Sixt rental had absolutely nothing to do with the on-site agents or management. In fact, the staff and the manager were the only highlights of an otherwise disappointing situation. The Human Element: The local manager reached out for a follow-up call, and I was struck by her honesty and vulnerability. She was professional, empathetic, and respectful; more importantly, I felt genuinely heard and seen. It was clear she felt a personal responsibility for the brand’s failure to live up to its commitment to me. The staff on the ground are doing their best, but they are being set up for failure by the system they work within. The Corporate Issue: This is an industry-wide problem where poor marketing tactics are used to reel in customers, only for the "fine print" or lack of inventory to leave people stranded. It makes the brand appear unreliable and untrustworthy. I’ve experienced this before—being stranded in Texas with a family of five and a mountain of luggage after pre-paying for a large SUV, only to be told "check back tomorrow" or "try another company." It is unacceptable for a brand to take a customer's money and commitment but offer no accountability when they can't fulfill the reservation. Final Verdict: 10/10 for the local management team and their integrity. 0/10 for the corporate marketing and reservation tactics that put their own employees’ backs against the wall.