SIXT Rent a Car Baltimore Int Airport

Reviews

• JP

  Jade Parker

  Jan 6, 2026
  5.0
  Alicia was wonderful and provided my wife and excellent customer service. She explained everything to us showed us where are car was located and if we had any other questions or concerns to just ask her. Top notch and I’ll definitely use Sixt when I come to this airport and hopefully I get Alicia for our representative! Thank you for your customer service and make our experience wonderful!
• JK

  Jack Kern

  Dec 31, 2025
  1.0
  I had a horrific experience.They charged me an extra $400 for absolutely no reason claiming it was because it had to be cleaned and smelled. After getting through to the horrible customer service, they said they would provide proof, and still have not received anything besides a bill that is outrageously over the initial total. I barely drove it. There might have been a few pieces of dirt for my shoes on the floor. That’s it. When I brought the vehicle back to them, they inspected it and told me everything was fine. Apparently it was not. They charged me almost double the $ they promised. This company is a scam and the customer service people are extremely ignorant. Not to mention that the car wasn’t even nice. I had to fill the tire 4 times because it kept loosing air. They did nothing about it when notified except charged me. They informed me I had to fix it, and would be “compensated.” Knowing how they are, I’m glad I did not. I highly doubt they would have compensated me. NEVER again with this company. This company is a joke & should be shut down. #SIXTscam DO NOT RECOMMEND!! Oh, and they stole my Sunpass. They have yet to give it back(it’s been a week) to me. They will not send it to me or acknowledge the problem. They will not return my phone calls and hang up on me when I do call their horrible customer service team. You should be ashamed of yourselves SIXT! ! ! Do Not recommend…. Run! On a better note, Enterprise is great and they took GREAT care of me! I DID NOT have a problem nor any extra unknown fees on my bill. They were nice straightforward and happy to help me, especially after my horrible experience with SIXT. Go enterprise!
• AB

  Allison Beyer

  Dec 30, 2025
  1.0
  I just had the worst experience I’ve ever had with a car rental company renting a car for the week. they charge me $400 for cleaning up. I guess a weeks worth of my crumbs on the floor which I know to be not very much as my car is always clean. Not only that I actually went out of my way to wipe it down because I did have it for a week and it was sitting. So it was just on the dashboard, and I went out of my way to buy wipes to wipe it down. They told me that they are charging me $400 because I had to vacuum it. Oh, and it smelled funny.!?!?!? but they could not provide me with any more information or what type of funny smell it smelled like. Maybe the parking garage that it was parked in? Who knows but they have yet to inform me. Nor have any other information for me. But they can charge me. hung up on me three times when I called Customer Service finally got through to somebody who understood me and still could not help me understand. Funny thing is they checked the car and said everything was fine when I dropped it off. 24 hours later it’s not fine ?!?!? THIS is worst company ever.!!!
• CR

  Carlos Rodriguez

  Dec 29, 2025
  5.0
  I scheduled a rental pickup for 11:30 PM at the BWI Airport SIXT location. When I learned my flight would be delayed and wouldn’t arrive until approximately 11:45 PM, I contacted the location to provide an update. I spoke with the manager, Dayna, who advised that the location normally closes at midnight but assured me she would wait for my arrival. Dayna also provided clear, detailed directions on how to reach the rental location after I disembarked. Due to additional delays, I did not arrive at the location until 12:30 AM—yet Dana was still there waiting for me. Everything was prepared, the process was seamless, and her professionalism was exceptional. Dayna was professional, welcoming, and incredibly helpful throughout the entire interaction. As someone who works in the customer service field, I can confidently say that Dayna is an outstanding example of how to handle unexpected challenges with grace and commitment to the customer. She is a tremendous asset to your organization and deserves recognition for truly going above and beyond.
• GC

  George Cooper

  Dec 21, 2025
  5.0
  UPDATED REVIEW: Sixt reached out to me same day even on a Sunday to address this matter. I was impressed with the prompt response and reach out on a Sunday to address my concerns. It demonstrated to me that I was not shouting into the void as I might have been with so many other companies. I really appreciated that I was heard and that training steps were going to be taken with staff to not have a repeat of this. I have chosen Sixt in the past based largely on the friendly / premium experience and I'm glad that this was reflected in the urgency and with the attention in how the matter was addressed. ORIGINAL REVIEW: I’ve been renting from Sixt for a while now and generally have had a great experience. But this time was simply unacceptable. First, I was told that the card I paid with (Affirm) was not valid and would be refunded even though you accepted my booking with it and I’ve now paid interest on it. So I’m waiting on a refund to that, but the interest is gone. Next, the person at the desk asked for my id which I provided - a California RealID that I’ve rented with Sixt multiple times and have used through TSA with no issues. But because I didn’t have a beard in the picture, the attendant asked for a SECOND form of ID. As someone just getting off a red eye and a repeat customer, this is absolutely insulting and unacceptable. California doesn’t even provide a mechanism for updating images when you renew in any case. I luckily had my passport with me, which to be clear, I SHOULD NOT HAVE NEEDED, and didn’t need for the domestic flight. I showed this person and said “fine, here, there’s my beard. But I will be reporting this as this experience is unacceptable” You have lost a repeat customer - you cannot treat people this way, I don’t care how nice the cars you provide are. If a RealID is good enough for the airlines and TSA, it’s good enough for you. And if you won’t accept Affirm, you should not allow booking with it in the first place. If anything I want a damn refund at this point. I will be posting online more about this experience to warn others. At the very least the lady at parking pickup was a joy and she did a great job and even said “I like your beard” when I relayed what had happened at the front desk. I shook her hand as she was great.

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