SIXT Rent a Car Baltimore Int Airport

Reviews

• HS

  Hina Sayed

  1 day ago
  1.0
  Be aware of this company that sends you an invoice of damages after the rental is returned and their employee checks the car and gives you “all clear”. I’m being harassed for damages that weren’t caused during the car rental period. They sent me an invoice for ~1400 and some zoomed in pictures but they are unable to provide the pictures before the car was driven off the lot. This has been a nightmare to deal with this company and I’ll never ever rent a car from them.
• JO

  Juliana Ott

  3 days ago
  5.0
  Shoutout to the SIXT team here at BWI rental, great job. SIXT is always underappreciated amongst the other rental companies. I was in and out of check-in less than 10min, my rental was waiting for me in a spot, and then I was out on my way. Returning the rental was just as easy and simple. I got to try out a nice Mercedes C300, which was different to me but really fun to drive around the DMV region for my trip. I highly enjoy that SIXT tends to have luxury, its a great way to test drive other options without having to work through a dealership and do it at my leisure!
• PA

  Patrick Alexander

  3 days ago
  5.0
  I had a wonderful experience with Ms. Niya. This is my 2nd time dealing with her personally while renting and her professionalism was great both times. I was previously renting from another company but because of her customer service I will continue to rent from Sixt. Also Ms. Andrene at the outside booth is a mirrored image of the service given by Ms. Niya. Great job Sixt staff. Great job
• RR

  RC

  Feb 23, 2026
  1.0
  NEVER AGAIN. This was a terrible experience with this company at the BWI location, and I am not willing to give another location a try. Let me first start with the fact that I made my reservation days ahead of time and this is the first time with many years of renting across many companies that I have ever been DOWNGRADED and charged the same price for the rental. Usually you are upgraded at no charge. They advertised a BMW but claimed they were out and gave the choice of a broncho or mini coupe SUV…neither are the same quality. I then went to the lot to see rows of the car I originally reserved that they claimed were not available. Again, me making a reservation days ahead should have enabled me to receive the car as advertised. At drop-off other companies have you leave your key on the dashboard and give you time to unload. I was immediately met by a young woman circling the car and standing at the driver side window waiting for me to get out. I literally had to ask through the window if she could give me a moment. I was dropping the car early and needed to collect my belongings. I rent twice a month for work and this is the first time I have been in the car with staff trying to work around them as I collect my things. She was asking for the key before I had a chance to get it out of my pocket and then had me sign something on her device. Never sign anything that someone is vaguely presenting to you while in a rush. The whole experience was uncomfortable and the hovering around the car and at the window was ridiculous. I understand having to inspect the car but this can be done after the customer has comfortably cleared the vehicle and nothing should be shoved in the consumer’s face while rushing for a flight. Terrible experience. False advertising. Poor customer service.
• GS

  Gretchen Soto

  Jan 24, 2026
  1.0
  Dangerous roadside handling and failure to honor confirmed reservation — customer safety compromised I have been a loyal Sixt customer at the BWI Airport location for over a year. Until this incident, my experiences had been consistently positive. This rental, however, involved a serious safety failure and unacceptable customer service. Reservation handling failure: After rescheduling my pickup due to a late-night arrival, I returned at the instructed time with a company-issued email confirmation. Upon arrival, staff stated their internal system did not reflect my confirmed reservation, advised that my vehicle was unavailable, and offered options inconsistent with what I had confirmed, including an upgraded vehicle at additional cost. A customer should not be penalized for internal system discrepancies. A confirmation email should be honored. **Vehicle breakdown and unsafe roadside guidance:** Shortly after leaving the airport, the rental vehicle struck an unavoidable pothole while transitioning from I-295 to I-695. The right front tire immediately lost all air pressure. It was 21°F, and I was stranded on the shoulder of a highway. When I contacted Sixt roadside assistance, I was told: * They could not dispatch a tow truck to the highway * I must call 911 for towing * Once towed elsewhere, Sixt would send another tow — at my expense * I was “7 minutes from the airport” and could drive the vehicle back despite the tire being fully flat * I was required to remain with the disabled vehicle indefinitely These instructions were unsafe and unreasonable. I explained that I needed to secure the vehicle, take an Uber to my mother’s home (I was in town to provide care for my 92-year-old mother with vascular dementia), and that Sixt could retrieve the vehicle and deliver a replacement there. This was refused. The vehicle’s recovery process was prioritized over my personal safety and caregiving responsibilities. After hours with no response from 911, a Maryland DOT officer happened upon me, confirmed the puncture, and escorted me off the highway for safety. Six-hour delay and misinformation: Once off the highway, I was told a tow truck and replacement vehicle were on the way. Over the next six hours, I received repeatedly inaccurate ETAs from both towing representatives and Sixt staff. I was left cold, hungry, exhausted, and increasingly distressed. The tow truck finally arrived more than six hours later. Conclusion: This experience involved: * Failure to honor a confirmed reservation * Unsafe roadside guidance * Lack of timely emergency support * Poor communication and accountability * Prioritization of vehicle logistics over customer safety I will not rent from Sixt again and strongly caution others. Customer safety should never be treated as an inconvenience.