Business Details
About
Car Rental Agency
Skip the counter when you rent a car with National in Hanover. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Hanover today!
Location
Hours
Reviews
4.4
2,192 reviews
5 stars
1,638
4 stars
220
3 stars
116
2 stars
72
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and professional, with many customers highlighting individual employees who went above and beyond.
Vehicle Quality
Most customers report that the cars are clean, well-maintained, and reliable, contributing to a positive rental experience.
Rental Process
The rental process is generally described as smooth and efficient, especially for Emerald Club members who appreciate the quick pick-up and drop-off.
Availability Issues
Some customers expressed frustration with limited vehicle availability, particularly during busy periods, and issues with not receiving the car they reserved.
Mixed Experiences
While many reviews are positive, there are isolated incidents of poor service and dissatisfaction, particularly regarding specific locations and staff interactions.
- OBOlu B6 days ago4.0Car was okay and Nice
- MWMichael WijasNov 6, 20255.0Friendly staff. Efficient pick up and drop off.
- CRChris RNov 4, 20255.0Great staff and management at this location. Always positive and helpful in navigating through my rental experience.
- MFMo FakhiOct 27, 20255.0I’ve been a loyal customer with National Car Rental for almost two years now — renting nearly every single day — and they’ve gone above and beyond without a single hiccup. Their consistency, professionalism, and customer-first attitude are unmatched in the industry. Every interaction, from the counter staff to the Emerald Club experience, has been seamless. The cars are always clean, ready, and reliable, and the team continuously makes me feel valued as a customer. It’s rare to find a company that maintains this level of service day after day.
- JCJoshua ChildersOct 19, 20255.0I was visiting Maryland/Pennsylvania recently and rented a car for the first time. Their staff was very friendly and helpful! When we were dropping off the rental car my phone slipped out of my pocket between the seat when I got out. I got all the way to the airport before realizing it fell out somewhere. I rode back to National a nervous wreck hoping I could find it with my plane ticket in the app. A young guy was there and helped find it. I wish I would have got his name but it was on Saturday 10/18 around 3PM. This guy was a Blessing tracking down our car and helping find my phone. He represents National very well!
Frequently Asked Questions About National Car Rental
What services does National Car Rental in Hanover offer?
National Car Rental in Hanover offers car rental services including economy and luxury car rentals, as well as airport pick up.
Where is National Car Rental located in Hanover, MD?
National Car Rental is located at 7434 New Ridge Rd, Hanover, MD 21076, USA.
How can I book a car rental with National Car Rental Hanover?
You can book a car rental via their reservation website at https://www.nationalcar.com/en/car-rental-locations/us/md/baltimore-washington-intl-airport-184e.html.
What payment options are accepted at National Car Rental Hanover?
National Car Rental accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Is National Car Rental open 24/7?
Yes, National Car Rental in Hanover operates 24 hours a day, 7 days a week.
Does National Car Rental offer any special discounts?
Yes, National Car Rental offers special discounts including discounts for active military.
Can I skip the counter when renting a car at National Car Rental?
Yes, you can skip the counter and choose any car in the aisle by managing your rental through the National app with the Emerald Club program.
What other car rental agencies are near National Car Rental in Hanover?
Nearby car rental agencies include Budget Car Rental, Dollar Car Rental, Alamo Rent A Car, Avis Rent A Car, SIXT Rent a Car Baltimore Int Airport, Hertz, Thrifty Rental Car, Enterprise Rent-A-Car, and others.
How can customers traveling through BWI Thurgood Marshall Airport benefit from the nearby National Car Rental location?
Customers arriving at BWI Thurgood Marshall Airport can conveniently access National Car Rental and other rental car facilities nearby to quickly pick up a vehicle for their travel needs.
What nearby services could customers use after renting a car from National Car Rental in Hanover?
After renting a car, customers might visit nearby places such as Charwood Deli for food, PreFlight Airport Parking for parking services, or Coinhub Bitcoin ATM for ATM access.