National Car Rental

4.4
2192 reviews

About

Car Rental Agency
Skip the counter when you rent a car with National in Hanover. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Hanover today!

Location

National Car Rental
7434 New Ridge Rd, Hanover, MD
21076, United States

Hours

Reviews

4.4
2,192 reviews
5 stars
1,638
4 stars
220
3 stars
116
2 stars
72
1 star
146

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and professional, with many customers highlighting individual employees who went above and beyond.

Vehicle Quality

Most customers report that the cars are clean, well-maintained, and reliable, contributing to a positive rental experience.

Rental Process

The rental process is generally described as smooth and efficient, especially for Emerald Club members who appreciate the quick pick-up and drop-off.

Availability Issues

Some customers expressed frustration with limited vehicle availability, particularly during busy periods, and issues with not receiving the car they reserved.

Mixed Experiences

While many reviews are positive, there are isolated incidents of poor service and dissatisfaction, particularly regarding specific locations and staff interactions.
  • OB
    Olu B
    6 days ago
    4.0
    Car was okay and Nice
  • MW
    Michael Wijas
    Nov 6, 2025
    5.0
    Friendly staff. Efficient pick up and drop off.
  • CR
    Chris R
    Nov 4, 2025
    5.0
    Great staff and management at this location. Always positive and helpful in navigating through my rental experience.
  • MF
    Mo Fakhi
    Oct 27, 2025
    5.0
    I’ve been a loyal customer with National Car Rental for almost two years now — renting nearly every single day — and they’ve gone above and beyond without a single hiccup. Their consistency, professionalism, and customer-first attitude are unmatched in the industry. Every interaction, from the counter staff to the Emerald Club experience, has been seamless. The cars are always clean, ready, and reliable, and the team continuously makes me feel valued as a customer. It’s rare to find a company that maintains this level of service day after day.
  • JC
    Joshua Childers
    Oct 19, 2025
    5.0
    I was visiting Maryland/Pennsylvania recently and rented a car for the first time. Their staff was very friendly and helpful! When we were dropping off the rental car my phone slipped out of my pocket between the seat when I got out. I got all the way to the airport before realizing it fell out somewhere. I rode back to National a nervous wreck hoping I could find it with my plane ticket in the app. A young guy was there and helped find it. I wish I would have got his name but it was on Saturday 10/18 around 3PM. This guy was a Blessing tracking down our car and helping find my phone. He represents National very well!

Frequently Asked Questions About National Car Rental

What services does National Car Rental in Hanover offer?

National Car Rental in Hanover offers car rental services including economy and luxury car rentals, as well as airport pick up.

Where is National Car Rental located in Hanover, MD?

National Car Rental is located at 7434 New Ridge Rd, Hanover, MD 21076, USA.