AutoZone Auto Parts

Reviews

• BD

  Brandon Dawes

  Jan 12, 2026
  1.0
  I went to your store at 2215 Hanover Pike, Hampstead, MD 21074, and the manager refused to honor a battery that was under warranty. He said that because I had let the car sit over the winter, that the warranty was void. I asked if I could see where it says that the Warranty becomes void after the car sits for too long during the winter months. He started fumbling through documents, after 5 mins I said, which i guess i shouldn't have, "why is he making things difficult for me, just honor the warranty, the 20-30$ you make is not enough to argue with customers about warranties, and if they should fulfill them," little did I know he was the manager, and not one of the other workers, otherwise I would have been correct. He then puffed up his chest and said that I was causing problems, and that I needed to leave the store. He took a center stance in front of me like he was willing to fight, this is an elderly gentleman, who runs the store. I could have taken his actions as a threat, I asked him to calm down and stated that I didn't mean to offend him, and that I am in the same boat as him, and we all do not get paid enough, and that I'm just a guy who doesn't have money to spend on a battery that is supposed to be under warranty. He said not a chance! started to yell at me, every single one of your employees hung their heads in shame. Nobody in the store would look at me. I went across the street to Advanced auto parts, and they said that yeah this was a common theme with that store. People get kicked out of there all the time! Wow, impressive! I am glad that's the auto zone I get to deal with in my community. I have been a loyal customer of yours for years now. Well, interchanging autozone, and autoparts, because I saw them as interchangeable businesses. I will never go back to an autoZONE again. This is the same review I sent to corpo. Dont shop here. Just go across the street to Advanced Autoparts, the people are nicer, and they wont scream and act like babies.
• MJ

  Matthew Jenkins

  Jan 14, 2021
  5.0
  Great staff, gentlemen greeted me at the door. Well stocked as well.
• EW

  Eric Wheeler

  Dec 5, 2018
  4.0
  They had the car remote case I needed in stock. Advanced would have ordered it.
• BA

  Bill Airey

  May 8, 2018
  5.0
  Great people and friendly got what I needed

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