Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Halethorpe #6461 in Halethorpe, MD is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Halethorpe, MD or call us at (443) 297-3022.
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being rude and unprofessional.
Product Availability
Customers frequently report that the store often lacks the parts they need, leading to frustration.
Store Operations
There are complaints about the store's hours and staff availability, with instances of being closed early and understaffed during busy times.
Employee Knowledge
Several reviews indicate that some employees lack sufficient knowledge about car parts and services, impacting customer experiences.
Positive Experiences
Despite the negative feedback, many customers have had positive experiences with specific employees who provided excellent service.
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Nick Lapenna
Nov 14, 2025
5.0
The helped me to replace my head light . I left my wallet there thank you so much for finding it for me . Very good customer service
ML
Missy Lev
Nov 3, 2025
5.0
My battery needed to be replaced. It was still under warranty. Walked into the store and was immediately greeted by Duke. (Guy with long locs) He asked what I needed, I explained what's been going on. He looked up my info and proceeded to swap out and install my battery! No stress. No issues. Great for a Monday morning! I will definitely keep coming back. Thanks Duke!
VB
VIVIAN BOYKINS
Oct 13, 2025
5.0
Shay P. was extremely helpful to my daughters and I (30 mins to closing time). She located a part that we needed and also called a different location to confirm a part that her location was out of stock on. I truly appreciate her assistance and friendliness!
MR
Mario Ricci
Sep 27, 2025
2.0
I recommend using them only if you really know what you’re doing thier not mechanics and the younger ones are not that knowledgeable. They try to be helpful I mean no disrespect