Sheehy Volkswagen of Hagerstown

Reviews

• SC

  Shanikqua Christian

  3 days ago
  5.0
  I always have such a smooth experience getting my car serviced here. Gerald is normally my service advisor but everyone is friendly, keeps me updated throughout the process, and makes sure I understand what’s going on with my vehicle. It’s hard to find places you can truly trust, but this is definitely one of them. I’ll be coming back!
• GH

  Gabrielle Henicle

  6 days ago
  5.0
  The three staff members at the help desk were very personable and were able to help make my experience at Sheehy Volkswagen uncomplicated and straightforward.
• SG

  Steve G

  Apr 20, 2026
  5.0
  Preston was extremely knowledgeable and willing to go the extra mile. I cannot thank him enough and the balance of the Sheehy family for a quick and smooth transaction.
• DF

  Devin Flasher

  Apr 13, 2026
  1.0
  Took my car here to have an issue looked at with my car going into limp mode. In there initial diagnostic time all they did was did an inspection of my car and pulled the codes and charged me 225$ with no further information then when it was dropped off. For them to complete the diagnostics on it they wanted an extra 1200$ what a ripoff!
• NN

  Neal Nicastro

  Mar 24, 2026
  1.0
  I visited the dealership to have my oil changed. I showed up on time for my appointment. After 5 minutes of “ I don’t need that service” just the oil changed. I did ask how much to have the wipers changed. He said it was $68, so I had them changed because it was going to be $50 from the auto parts store. Turns out it was $68+$20 to install. Auto parts store was free. Don’t get that service here. The oil change took 2 1/2 hours. Then they said there was a couple of leaks and the tech had sent me videos. Never got them. The report said there was bad crank seal in the front, the next page said it was in the rear. I said I have never seen any oil or leak on the floor. He said you would not see it because there is a cover? What, how did the tech see it? Then they said both rear shock assemblies were leaking. Once again, never saw anything on the floor and the ride is smooth. So after all this I get checked out and the bill is higher than I signed off when I arrived. I said how much was the oil change ? He said it is usually $139. I said I showed the service tech the email for a $99 oil change when I arrived. I showed it to him again and he said I would have to wait for 15 minutes while they changes the invoice. After nearly 3 hours I left very frustrated. I will need to take the vehicle to a mechanic to verify the dealer’s findings. I am guessing they will not find anything. Guess that is why I did not get the videos, but they did manage to charge me $2 for a video storage charge. LOL. I entertained the idea of buying my next vehicle there, but I think I will take a hard pass on any future visits.

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