Sheehy GMC of Hagerstown

Reviews

• JG

  Joseph “Big Daddy” Giuffrida

  3 days ago
  1.0
  I am writing to express my disappointment with the service experience I received during my recent visit. I have been a loyal Sheehy customer for over 10 years, consistently bringing all of my vehicles to your dealership for service—even though it requires me to drive past other options, such as Ideal GMC, to reach you. While I have no complaints about the quality of the technical work performed, I was shocked that a standard oil change and tire rotation totaled $180. When I raised concerns about the price, the service representative made little effort to assist me. Instead of checking for available discounts or promotions on his computer, he suggested I search for them myself on my phone and simply asked if I had a coupon. What particularly frustrated me was that he appeared aware of discounts on the dealership's website but did not mention them proactively. When I brought the website discounts to his attention, he then asked me to point out where they were located, as if he were unfamiliar with them. Over my decade of loyalty and the extra effort I make to choose Sheehy, I felt this level of customer service was lacking. I truly value the skill of your technicians, but I can no longer justify the combination of high costs and unhelpful service when more transparent options may be available elsewhere. I hope you will review this experience and consider ways to better support long-term customers, such as proactively applying available discounts and training staff to prioritize transparency on pricing. Giuffrida
• MZ

  Mark Zak

  4 days ago
  5.0
  Purchased a 2026 GMC Canyon AT4 from Sheehy Hagerstown. Everybody was easy to work with. Steve did a great job walking me through the process. Competitive price.
• KS

  Kenneth Shaffer

  Apr 22, 2026
  1.0
  Thought we had a great experience. Bought a van from there. Test drove it, wife loved it. Could smell a little burning smell afterwards. Salesman says just changed the oil, probably a little residue we’re smelling. Made sense. Brew weeks later brought it back, for that issue. They put dye in, tell us to comeback in few weeks and they’ll run a black light to find the issue. Take it back today, they find the issue. Guess what…..not covered. Not covered under the extended warranty, not covered under the 30 days warranty because it wouldn’t fail Maryland inspection. Yet we mentioned it, you sold it to us with a problem and have no issue asking for $1300.00 to fix the problem. This is why car dealerships get bad reputations. Poor service
• DR

  Dave Riffle

  Apr 21, 2026
  2.0
  Good service, I had an oil change done. They told me the filled the DEF but when I checked it I found they did not. I am not complaining about a little DEF but I am disappointed they told me they did when they didn't. What else did they not do? I was told if I had an issue to call the service director Logan True, so I did twice, no answer, I left two messages over two days to call me back...no call. It does not give me a good feeling...
• PR

  phil rowe

  Apr 7, 2026
  5.0
  Purchased a 2020 GMC Sierra 1500 in January. Shortly after purchasing there was a small leak stemming from the rear window, causing water to enter the cab. I purchased the gold standard “bumper to bumper” warranty when purchasing the truck. When I took the vehicle in to be serviced, the service advisor advised that the leak was not covered under the warranty and it would be $725 to repair. I had a in depth conversation with the service advisor, Josh, and his manager, Logan. They printed out the warranty and showed where it states that leaks are not covered. I explained that I recently had just purchased the truck and this is the third vehicle I had purchased from Sheehy. I expressed that it was unlikely that the leak had appeared in the short time that I owned the truck and asked if they could see about reducing the price of the repair. Logan expressed that the warranty was cut and dry. However, he felt it was right to see what he could do. Sheehy management covered the expense and only the $250 deductible was expected. I am very pleased with the customer service and business model that was displayed today.