Sheehy Volkswagen of Hagerstown Service & Parts Department

Reviews

• JG

  J G

  Jan 31, 2025
  2.0
  My airbag was recalled so I made an appointment to get it serviced… the service itself was great and I am glad to have a new airbag but if you need something serviced just go somewhere else. After my appointment I was bombarded with text messages from them as well as a text containing an appraisal estimate and photos of damage on my car which I’m pretty sure I did not authorize. I had to wait at the dealership and knowing that they were examining my car while I was waiting to get the airbag replaced is so irritating. Again, if you need something serviced, save yourself some stress and go somewhere else.
• JK

  Jack Kramer

  Jun 12, 2024
  2.0
  I want to share my experience with Sheehy VW of Hagerstown Maryland. On 5/2/2024, I purchased from Sheehy a new 2024 VW Jetta and traded in my 2021 VW Jetta. My 2021 Jetta had an unpaid balance with a local bank. According to the bank they provided Sheehy on 5/2/2024, a payoff price which was good for ten days. However, the bank did not receive the payment until 6/4/2024. During this time, I had to pay interest on my loan for the car I no longer owned and an additional payment on 5/21/2024. Sheehy did refund on 6/11/2024 the difference between the payoff amount on my contract and the actual price they paid to the bank. However, this did not include the interest accrued during this time period and, was less than my 5/21/2024 payment. I did contact VW USA and it is my belief they helped me obtain my refund. I believe there is no reason that it should take a company as large as Sheehy so long to payoff the loan on my trade in. I hope this was an isolated incident but I am concerned this may be happening to others.
• NM

  Nate Miller

  Apr 18, 2024
  1.0
  Needed work done on a Routan minivan with a bad fuel pump or fuel pump relay that required a dealer level scanner computer. Made the appointment just fine and had to take a day off of work. Brought it in and the service tech said they can’t do anything because a Routan is 90% Chrysler Town and Country with a WV badge. Was referred to Fitzgerald CDJR. Why couldn’t the person making this appointment let me know this and i wouldn’t have wasted a day? The service tech was very nice and apologetic which was appreciated.

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