Certified by Sheehy Volkswagen of Hagerstown • Mar 01, 2026
Reviews
4.6
1,029 reviews
5 stars
867
4 stars
51
3 stars14
2 stars
23
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism and helpfulness of the staff, particularly in sales and service departments.
Communication Issues
Several reviews highlighted poor communication regarding vehicle status and service updates, leading to frustration among customers.
Service Quality
While many customers appreciated the quality of service and repairs, some reported delays and dissatisfaction with the handling of their vehicle issues.
Sales Experience
Customers frequently mentioned positive experiences during the car buying process, noting a lack of pressure and knowledgeable sales staff.
Facility and Amenities
The dealership's clean facilities and amenities, such as snacks and comfortable waiting areas, received positive remarks from customers.
JP
Josh Peterson
4 days ago
5.0
This team went overboard with their service. I flew into the IAD airport from minnesota and they were kind enough to meet me at the airport with my new vehicle just to save me a boat load of time. The communication was top notch. Everyone i talked to was more than kind and professional. Definitely the best car dealer service ive personally experienced.
MK
Melissa Keefer
Feb 24, 2026
4.0
Even though parts were on backorder, communication of the status could have been better. Trying to call the dealership to find out the status of the repair was a disaster. Phone calls were transferred to other areas/dealerships. My time availability to call due to work was limited and I had to wait for a phone call back, being hours later most times.
I was very thankful for a loaner vehicle given my parts were on Backorder for over a month
KM
Kailea McCormick
Feb 23, 2026
5.0
Dillon was awesome throughout the entire process of getting my recall fixed. Fast, friendly, efficient, explained everything well, great guy, keep him and give him a raise. It was overall an easy, painless, wonderful experience.
LA
Lori Ashby
Feb 19, 2026
5.0
This was the first time I’ve brought my to this location. Really happy with the service. Was impressed with the video from the service tech explaining and walking through everything. Dillon was awesome to work, very helpful, and personable. I will definitely be bring my vehicle back for future service work.
KB
Kyle Blake
Feb 9, 2026
5.0
Just bought a used Subaru here and am nothing but pleased with the experience. Everyone from my salesperson Kevin O’Connor who was honest, personable, and tenacious; to my finance guy Zach Petrill who worked me the best deal on an extended warranty for the peace of mind; to the tech Mark who did the used car inspection and check out were all amazing and made the experience a great one. Cannot recommend Kevin enough for any car buying needs
Frequently Asked Questions About Sheehy Volkswagen of Hagerstown
What are the operating hours of Sheehy Volkswagen of Hagerstown?
Sheehy Volkswagen of Hagerstown is open Monday through Friday from 9:00 AM to 8:00 PM, and Saturday from 9:00 AM to 7:00 PM. It is closed on Sundays.
Where is Sheehy Volkswagen of Hagerstown located?
It is located at 10310 Auto Place, Hagerstown, MD 21740, USA.
What services does Sheehy Volkswagen of Hagerstown offer?
They offer car sales including new and used Volkswagen vehicles, auto repair services, oil changes, and in-store shopping. They also accept credit and debit cards for payment.
Can I get my Volkswagen serviced or repaired at Sheehy Volkswagen of Hagerstown?
Yes, the dealership has a Service and Parts Department offering auto repair and maintenance services including oil changes.
Does Sheehy Volkswagen of Hagerstown offer vehicle delivery?
Yes, they offer delivery services.
What nearby car dealerships can I visit along with Sheehy Volkswagen of Hagerstown?
Nearby car dealerships include Sharrett Automotive, Mazda USA, Sheehy Subaru of Hagerstown, Sheehy Mazda, Sheehy Buick GMC, Mercedes-Benz of Hagerstown, and Younger Toyota. You can compare options or services when visiting the area.
Is there a nearby place to handle automotive repairs besides Sheehy Volkswagen of Hagerstown?
Yes, nearby automotive repair options include Hagerstown Honda Service, Sharrett Preowned Center, and Toyota Sales & Service, providing alternatives for maintenance or repairs.
Are there any nearby attractions or activities customers might explore before or after visiting the dealership?
Customers can visit the MD Arsenal, which offers a shooting range and amusement park activities, or Hendershots Sporting Goods for sporting equipment.
What payment methods are accepted at Sheehy Volkswagen of Hagerstown?
They accept both credit and debit card payments for convenience during vehicle purchases or service transactions.
How can I contact Sheehy Volkswagen of Hagerstown for inquiries?
You can contact them by phone at +1 240-219-8056, or visit their website at https://www.sheehyvwhagerstown.com for more information.
Brand Certified Facts from Sheehy Volkswagen of Hagerstown
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Certified March 01, 2026Yext Knowledge Graph
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