Business Details
About
Car DealerUsed Car Dealer
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
2,074 reviews
5 stars
1,843
4 stars
94
3 stars
33
2 stars21
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting their dedication to providing a positive experience.
Sales Experience
Many reviews noted the smooth and transparent car-buying process, with specific sales representatives receiving commendations for their professionalism and support.
Service Quality
The service department received high marks for efficiency, communication, and thoroughness, with many customers appreciating the video updates during vehicle inspections.
Facility and Amenities
The dealership's clean and comfortable facilities, along with amenities for waiting customers, were frequently mentioned as enhancing the overall experience.
Mixed Experiences
While most feedback was positive, some customers reported issues with communication and service delays, indicating room for improvement in certain areas.
- JLJohn Leach6 days ago5.0My wife and myself rolled in and about a hour latter left with a new subi. Bryan Donaldson our sales rep was great it no hard sell.All in all very good experiance start to finish. The F & I guy Zack Petrill was great also no pressure. He was very straight up about everything. I would definitely
- BBBerniceNov 16, 20255.0The service people did an excellent job winterizing and detailing my car. We were able to use a loaner so there was no inconvenience. I loved watching the video and the explanation of what was done. The tire warning was noted. All Subaru personnel are professional and courteous. It’s a pleasure doing business with you. This is my 7th Subaru. I feel very confident driving. Thank you for all you do.
- HSHeather SmithNov 10, 20255.0Sheehy Subaru of Hagerstown was a life saver and I am incredibly grateful. I was out of state for a funeral, my check engine light came on - the tcv had failed. Anthony & Mike were extremely kind, understanding, super helpful and accommodating to get my car in and fixed the next day so I could get back home safely to my family. The entire experience was outstanding. Thank you for everything!!
- RBR Brady-BaldwinNov 7, 20251.0We have a 2011 Subaru Outback that has issues that Sheehy service department was unable to diagnose and fix. The car had significant throttle hesitation, to the point of being undrivable, so we had it towed to Sheehy in Hagerstown. They had the car for over a week and told us they couldn’t find the issue, charged us $625 and gave it back to us. The second time we drove the vehicle, we experienced the same exact issue. Took it back to Sheehy, told them it was the same problem, offered right then to drive the car with them to show them what was wrong, but Sheehy service reps declined that offer. So again, they had the car for over a week and couldn’t recreate the issue. We had to pick the car up without resolution to the problem after our service advisor was impossible to contact, after multiple unanswered messages. Our Subaru was there over two weeks during both visits and there were almost no updates or stated “plan” to address our issue. Because of their complete lack of communication and inability to diagnose and fix our issue, we wouldn’t recommend taking your vehicle to be serviced here.
- DDDonnaNov 3, 20255.0This is the second vehicle we bought through Sheehy Subaru; My husband and I were impressed by how the members of the sales staff were dedicated to making our buying experience a positive one. Members of the staff, like Jamarley, the Sales Representative, Zack, the finance officer and Matt, the Customer Service Supervisor, went out of their way to make sure we were comfortable with each part of the purchasing experience, answering all our questions, addressing our concerns, to make sure we were satisfied with our purchase. Past experiences with Tabitha, the Outback trainer, was also very helpful for us to get used to the Starlink system in both our new vehicles. I strongly recommend anyone considering shopping for a Subaru to visit with the Sheehy group in Hagerstown, MD.
Frequently Asked Questions About Sheehy Subaru of Hagerstown
What are the regular business hours for Sheehy Subaru of Hagerstown?
Sheehy Subaru of Hagerstown is open from 9:00 AM to 8:00 PM Monday through Friday, and from 9:00 AM to 7:00 PM on Saturdays. The business is closed on Sundays.
Where is Sheehy Subaru of Hagerstown located?
The dealership is located at 10320 Auto Place, Hagerstown, MD 21740, United States.
Does Sheehy Subaru of Hagerstown offer vehicle service and repair?
Yes, Sheehy Subaru of Hagerstown provides automotive service and repair, including oil changes.
Is Sheehy Subaru of Hagerstown wheelchair accessible?
Yes, the dealership has a wheelchair accessible entrance to accommodate all customers.
Can customers shop in-store or order delivery at Sheehy Subaru of Hagerstown?
Customers can shop in-store and also take advantage of delivery services offered by the dealership.
What payment methods are accepted at Sheehy Subaru of Hagerstown?
The dealership accepts payments via check and debit card.
How can customers contact Sheehy Subaru of Hagerstown?
Customers can call Sheehy Subaru of Hagerstown at +1 301-760-2325 for inquiries or appointments.
Are there other automotive dealerships near Sheehy Subaru of Hagerstown?
Yes, nearby automotive dealers include Sheehy Buick GMC, Sheehy GMC of Hagerstown, Sharrett Preowned Center, Sheehy Volkswagen Hagerstown, Sheehy Mazda, and Mercedes-Benz of Hagerstown, among others.
What nearby automotive service centers could I visit after my appointment at Sheehy Subaru?
After your visit, you can consider automotive repair services at Hagerstown Honda Service, Sheehy Volkswagen of Hagerstown Service and Parts Department, Hagerstown KIA, and Toyota Sales & Service, all located near Sheehy Subaru of Hagerstown.
Are there any attractions or recreational spots near Sheehy Subaru of Hagerstown worth visiting?
Yes, visitors might enjoy nearby attractions such as MD Arsenal, a shooting range and amusement park, or explore Hendershots Sporting Goods for outdoor equipment.