Overall, customers praised the professionalism, friendliness, and attentiveness of the staff, highlighting positive interactions during both sales and service experiences.
Sales Experience
Many reviews noted a smooth, low-pressure car buying process, with staff being helpful and transparent throughout.
Service Quality
The service department received high marks for efficiency, communication, and thoroughness, although there were some isolated complaints about delays and unresolved issues.
Facilities
Customers appreciated the clean and comfortable waiting area, along with amenities like complimentary snacks and a welcoming atmosphere.
Communication Issues
Some customers reported poor communication regarding service updates and issues with financing, indicating a need for improvement in these areas.
RS
Robert S
1 day ago
5.0
I recently purchased a 2025 Subaru WRX from Sheehy Subaru of Hagerstown, and it was an excellent experience from start to finish. The entire process was smooth, professional, and stress-free. Manny, my sales consultant, was outstanding—knowledgeable, honest, and genuinely helpful without any pressure. He took the time to answer all my questions and made sure I was completely comfortable with my purchase.
Zach, the finance manager, was just as great. He explained everything clearly, made the financing process easy to understand, and ensured there were no surprises. He was professional, efficient, and a pleasure to work with.
Tabitha, the Love Encore Specialist, was also fantastic, and she truly made me feel appreciated as a customer.
Overall, I highly recommend Sheehy Subaru of Hagerstown. The team worked together seamlessly to make this one of the best car-buying experiences I’ve had.
PC
Phillip Carrino
3 days ago
5.0
Absolutely a fantastic dealership to deal with. Very well organized, and managed the right way. Everyone was polite, friendly, and knowledgeable. And the showroom was festive, and immaculate. My Wife and I had a nice experience there, and we will definitely recommend Sheehy to everyone we know. Max did well by us, Tabitha was awesome, Ryan in finance was great, and our sales rep Manny, who spent almost 6 hours with us, was just the best. What a gentleman, truly a fine young man. Kudos to all at Subaru of Hagerstown. Well done, 5 stars all the way!!!
KA
Kelly Ayers
Dec 1, 2025
5.0
I had an amazing experience at the Shehee of Hagerstown dealership. Every salesman and finance your manager, I interacted with was not only friendly, knowledgeable, hopeful and kind, but they went out of their way to try to make sure that the deal went through as quick as possible for me so that I can get out of there before the end of the day. Everyone was extremely professional But they also made me feel like they had known me for a while like a friend Which intern made the whole car buying experience for me as a first time car buyer wonderful. I’ve owned a Subaru in the past, but never had bought one brand new. If I ever need another car I will definitely be returning to Shehee of Hagerstown. Big shout out to my car saleman he was excellent .
EE
Elizabeth
Nov 28, 2025
5.0
I arrived on Black Friday with an appointment to test drive an Outback and to get a quote for my Cross Trek as a prospective trade in. Once there I was all over the map and giving Kevin mixed signals about which car I wanted, how much I wanted to spend, what my priorities were….I asked about several models with different trims and availability. If this isn’t a common occurrence, Kevin did a charitable job of making me feel like my requests were reasonable and an important part of the process. (I’ve bought cars before with much less fanfare so I’m going with he was very professional and helpful on what was a very busy day for Sheehy Subaru.)
I LOVE my car, and I much appreciate the help with ultimately getting me to the right choice. Thru every step of the process, each member of the sales team was helpful and thorough in their role.
I highly recommend Sheehy for both it’s inventory and it’s knowledgeable sales force.
PP
phoenix1414
Nov 27, 2025
5.0
Subaru is a great vehicle, and the Sheehy folks are even better! ♥️ Max Crocetta (General Sales Manager), Keedon Evangelista (Sales Professional), and Zach Petrill (Finance Manager) were all super nice and very easy to deal with. They really went out of their way to make me feel like part of the Subaru family.
I have a Golden Retriever that goes on adventures with me everywhere, so the Wilderness made perfect sense.
I did extensive research prior to buying and received 23 quotes from dealers throughout the Mid-Atlantic for the exact new '25 Geyser Blue Wilderness that I wanted. Sheehy Subaru of Hagerstown was very competitive in its pricing making it a no-brainer to stay local.
The services that you receive after the sale are awesome with an incredible lounge (donuts/sandwiches, quiet work areas, and children's play area). They even have a jar of dog biscuits and water bowl for your best friend. 🐾 They also offer a VIP level with fabulous perks as well. They're even sending me to Subaru school to learn about all of the accessories in my vehicle!
I can't say enough good things about Sheehy and feel very lucky to be a part of such a special family. ♥️🐾🚙🎉
Frequently Asked Questions About Sheehy Subaru of Hagerstown
What are the regular business hours for Sheehy Subaru of Hagerstown?
Sheehy Subaru of Hagerstown is open from 9:00 AM to 8:00 PM Monday through Friday, and from 9:00 AM to 7:00 PM on Saturdays. The business is closed on Sundays.
Where is Sheehy Subaru of Hagerstown located?
The dealership is located at 10320 Auto Place, Hagerstown, MD 21740, United States.
Does Sheehy Subaru of Hagerstown offer vehicle service and repair?
Yes, Sheehy Subaru of Hagerstown provides automotive service and repair, including oil changes.
Is Sheehy Subaru of Hagerstown wheelchair accessible?
Yes, the dealership has a wheelchair accessible entrance to accommodate all customers.
Can customers shop in-store or order delivery at Sheehy Subaru of Hagerstown?
Customers can shop in-store and also take advantage of delivery services offered by the dealership.
What payment methods are accepted at Sheehy Subaru of Hagerstown?
The dealership accepts payments via check and debit card.
How can customers contact Sheehy Subaru of Hagerstown?
Customers can call Sheehy Subaru of Hagerstown at +1 301-760-2325 for inquiries or appointments.
Are there other automotive dealerships near Sheehy Subaru of Hagerstown?
Yes, nearby automotive dealers include Sheehy Buick GMC, Sheehy GMC of Hagerstown, Sharrett Preowned Center, Sheehy Volkswagen Hagerstown, Sheehy Mazda, and Mercedes-Benz of Hagerstown, among others.
What nearby automotive service centers could I visit after my appointment at Sheehy Subaru?
After your visit, you can consider automotive repair services at Hagerstown Honda Service, Sheehy Volkswagen of Hagerstown Service and Parts Department, Hagerstown KIA, and Toyota Sales & Service, all located near Sheehy Subaru of Hagerstown.
Are there any attractions or recreational spots near Sheehy Subaru of Hagerstown worth visiting?
Yes, visitors might enjoy nearby attractions such as MD Arsenal, a shooting range and amusement park, or explore Hendershots Sporting Goods for outdoor equipment.