This is based on my experience with the service department. I have had some good and bad experiences, but communication is the worst. I have left multiple messages and still can't get anyone to call back half the time.
Spoke to the service manager regarding the no callbacks and trying to get papers from my previous service. Was told that it would be, but I still have not received it. It has been over a week. Very unprofessional.
GC
George Christofidis
May 10, 2025
5.0
They always do a great job. They send you a video of the work they have done and their inspection of the vehicle. Their waiting room is top notch. Great customer service.
JJ
Jerzyboy
Aug 25, 2020
3.0
Customer service is shaky.
AM
Andy Morgan
Sep 4, 2019
5.0
Sharrett sales and services always does a good job. I have been using them for my imports for years on things I can't do myself. The sales team is very knowledgeable about their product. My CPO Subaru is a fun toy, and I bring it back to Sharrett to maintain the warranty. The parts department people are awesome as well!
Their auto body department is horrible. I had my vehicle repairs done by their body center as well as two friends. Both said they never would go back. The body center rushes your repairs and the finished product doesn't even remotely compare to factory.
Frequently Asked Questions About Sheehy Mazda Service & Parts Department
Where is Sheehy Mazda Service & Parts Department located?
Sheehy Mazda Service & Parts Department is located at 10310 Auto Place, Hagerstown, MD, 21740, USA.
What are the operating hours for Sheehy Mazda Service & Parts Department?
The department is open Monday through Friday from 7:30 AM to 5:30 PM, Saturday from 8:00 AM to 3:00 PM, and closed on Sundays.
How can I schedule car maintenance or auto repair with Sheehy Mazda Service & Parts Department?
You can schedule car maintenance or auto repair by visiting their website at https://www.sheehymazda.com/schedule-car-maintenance-or-auto-repair-hagerstown-md or by calling +1 301-264-6102.
What types of services does Sheehy Mazda Service & Parts Department offer?
Sheehy Mazda Service & Parts Department offers auto repair and auto parts services specialized for Mazda vehicles.
What is the main contact phone number for Sheehy Mazda Service & Parts Department?
The main phone number is +1 301-264-6102.
Are there other auto dealers near Sheehy Mazda Service & Parts Department?
Yes, nearby auto dealers include Sharrett Automotive, Mazda USA, Sheehy Volkswagen Hagerstown, Sheehy Subaru of Hagerstown, and Sheehy Buick GMC among others.
Can I find additional automotive repair services near Sheehy Mazda Service & Parts Department?
Yes, nearby automotive repair services include Sheehy Volkswagen of Hagerstown Service and Parts Department, Hagerstown Honda Service, and Hagerstown KIA.
Are there any related stores or facilities near Sheehy Mazda Service & Parts Department for vehicle parts or sales?
Yes, locations such as Sheehy Buick GMC, Sharrett Preowned Center, and Shop with Braden nearby offer auto parts and vehicle sales.
What is a nearby recreational place customers might visit before or after their appointment at Sheehy Mazda Service & Parts Department?
Customers might enjoy visiting MD Arsenal, a nearby shooting range and amusement park.
Is Sheehy Mazda Service & Parts Department open on Sundays?