Business Details
About
Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Hagerstown, MD!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
1,987 reviews
5 stars
844
4 stars
560
3 stars
287
2 stars
86
1 star
210
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were reported as rude and unprofessional.
Cleanliness
Inconsistent cleanliness reported; while some customers noted clean restrooms and facilities, many highlighted dirty showers and bathrooms.
Parking Issues
Frequent complaints about parking availability and management, with many truck drivers expressing frustration over tight spaces and reserved spots not being honored.
Food Quality
Food options received mixed feedback; some enjoyed the variety, while others reported issues with food availability and quality.
Shower Facilities
Shower experiences were largely negative, with reports of long wait times and unclean conditions.
- NJNeil Jubei3 days ago2.0T-Mobile service is terrible here. This place is usually always packed since most the spots are paid spots and the lot is not that big. Only place to eat is Subway.
- RLRonald LewisDec 30, 20255.0Quick in an out, friendly workers, clean restrooms.
- DSDavinder SinghDec 29, 20251.0Poor truck entrance
- JOJason O'CurranDec 16, 20255.0Stayed here Sunday and Monday, want to give a shout out to the evening manager, think her name was Madison or Megan? Just excellent customer service, Monday night a man was being impossible and beyond rude about parking and she handled herself better then most and still fixed the issue even though he didn't deserve to have it fixed. Hope you guys treat her well, one of the best truck stop employees I've encountered in my 15 plus years!
- WRwild roccoDec 4, 20252.0For a truck driver the shower are everything. 14+ hr days, 3 &4 wks at a time. At the end of my day outside of food, what I'm thinking about the most is the showers. A steaming hot shower at the end of my cold day/night. 🙏🏾
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services are available at the Pilot Travel Center in Hagerstown, MD?
The Pilot Travel Center in Hagerstown offers gasoline, diesel, DEF, high-speed pumps, Wi-Fi, overnight parking, showers, fresh foods, snacks, drinks, the best coffee on the interstate, CAT scales, and diesel mobile fueling among other amenities.
What are the hours of operation for the Pilot Travel Center in Hagerstown, MD?
This Pilot Travel Center is open 24 hours a day, seven days a week, including holidays with regular hours.
Are showers available at the Hagerstown Pilot Travel Center?
Showers are available at this location, and anyone can purchase shower access. Prices vary by location, so it's recommended to contact the store directly for current pricing.
Can I reserve a parking spot at the Pilot Travel Center?
Yes, you can reserve parking spots via the Pilot Reserve Now app or at https://pilotcompany.com/park.
What payment methods are accepted at this Pilot Travel Center?
The center accepts American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, cash, and contactless payments.
Does the Pilot Travel Center sell propane and have laundry facilities?
Propane services vary by location but are offered; laundry facilities also vary, so it's best to contact the store directly or use the store locator tool for details.
What nearby places can I visit around the Pilot Travel Center in Hagerstown?
Nearby places include Subway for quick sandwiches, Cinnabon for bakery treats and coffee, and Western Union for money transfer services. These spots are convenient for grabbing food or handling errands before or after your visit to Pilot.
Is there a CAT Scale available near the Pilot Travel Center?
Yes, there is a CAT Scale located near the Pilot Travel Center, useful for professional drivers to weigh their trucks efficiently.
Where can I get propane exchange services close to the Pilot Travel Center?
Blue Rhino Propane Exchange is nearby and offers propane supplier services, making it convenient for travelers needing propane refills or exchanges.
Are there food options other than the Pilot Travel Center near the location?
Yes, in addition to Pilot's own food options, you can visit nearby places like Keep It Smokin BBQ for barbecue or Cinnabon for sweet bakery items and coffee.