Business Details
About
Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Hagerstown, MD!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
1,982 reviews
5 stars
842
4 stars
560
3 stars
287
2 stars
83
1 star
210
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple customers reported dirty showers and restrooms, with some describing unsanitary conditions.
Service Speed
Customers frequently complained about slow service at the pumps and inside the store, with long wait times reported.
Parking Problems
Many reviews highlighted issues with parking availability, especially for trucks, and confusion over reserved spots.
Staff Performance
While some staff were praised for their friendliness and helpfulness, others were criticized for rudeness and inefficiency.
Food Availability
Customers expressed disappointment over the lack of food options, especially during late hours, and issues with food quality.
- RVRichard Cortez Vega3 days ago1.0The dirtiest Pilot by all standards The staff here really show off how they really work Disgusting after waiting for more than an hour for a shower this is the condition this shower is Management didn’t care when I try to point this out Awful place to stop
- ACA AND M CARGOOct 28, 20251.0All paid parking, super tight. Avoid
- ANAhmed NurOct 17, 20251.0The worst pilot I have ever been, I waited the shower over 2 hours while no one’s ahead of me and they’re all empty nobody is cleaning
- JAJason ArmstrongOct 12, 20255.0Nice place clean restroom
- MDMkhumbuzi DlaminiOct 7, 20251.0Worst experience ever from a pilot Travel center, there is one cashier serving truckers and motorists. Manager seems more concerned about the cleaning of the outside than customer service. Worst of all truckers leave their trucks at the pump and go buy food before they fuel. I literally counted 6 trucks parked at the pump and they had gone in for a bite. This location is so disappointing I think Manager should be fired.
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services are available at the Pilot Travel Center in Hagerstown, MD?
The Pilot Travel Center in Hagerstown offers gasoline, diesel, DEF, high-speed pumps, Wi-Fi, overnight parking, showers, fresh foods, snacks, drinks, the best coffee on the interstate, CAT scales, and diesel mobile fueling among other amenities.
What are the hours of operation for the Pilot Travel Center in Hagerstown, MD?
This Pilot Travel Center is open 24 hours a day, seven days a week, including holidays with regular hours.
Are showers available at the Hagerstown Pilot Travel Center?
Showers are available at this location, and anyone can purchase shower access. Prices vary by location, so it's recommended to contact the store directly for current pricing.
Can I reserve a parking spot at the Pilot Travel Center?
Yes, you can reserve parking spots via the Pilot Reserve Now app or at https://pilotcompany.com/park.
What payment methods are accepted at this Pilot Travel Center?
The center accepts American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, cash, and contactless payments.
Does the Pilot Travel Center sell propane and have laundry facilities?
Propane services vary by location but are offered; laundry facilities also vary, so it's best to contact the store directly or use the store locator tool for details.
What nearby places can I visit around the Pilot Travel Center in Hagerstown?
Nearby places include Subway for quick sandwiches, Cinnabon for bakery treats and coffee, and Western Union for money transfer services. These spots are convenient for grabbing food or handling errands before or after your visit to Pilot.
Is there a CAT Scale available near the Pilot Travel Center?
Yes, there is a CAT Scale located near the Pilot Travel Center, useful for professional drivers to weigh their trucks efficiently.
Where can I get propane exchange services close to the Pilot Travel Center?
Blue Rhino Propane Exchange is nearby and offers propane supplier services, making it convenient for travelers needing propane refills or exchanges.
Are there food options other than the Pilot Travel Center near the location?
Yes, in addition to Pilot's own food options, you can visit nearby places like Keep It Smokin BBQ for barbecue or Cinnabon for sweet bakery items and coffee.