Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Hagerstown, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Dual Highway location today.
Location
Hours
Reviews
4.1
871 reviews
5 stars
580
4 stars
91
3 stars
43
2 stars
27
1 star
130
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised the friendly and helpful staff, others reported poor service, lack of communication, and unprofessional behavior.
Vehicle Condition
Several reviews highlighted issues with vehicle cleanliness and maintenance, including cars smelling of smoke or weed and not being in good repair.
Reservation Issues
Many customers experienced problems with vehicle availability, including not receiving the car they reserved and long wait times.
Positive Experiences
Despite the negative feedback, there are numerous accounts of excellent service and positive interactions with specific staff members, particularly at certain locations.
Overall Satisfaction
Overall satisfaction varies significantly, with some customers expressing a strong desire to return, while others vowed never to use the service again due to their experiences.
- DCDustin Charland5 days ago5.0Quick and easy and open. Have very open hours and staff is super nice and capable. Car selection is fairly limited but a good spread of options for the quantity. Cars were clean and in good working order. This is my second rental from this location.
- MWMark WhippleNov 15, 20255.0This is a great place. I rented a truck for the weekend and it was brand new. Luke assisted me and he was great. Next time I'm back in the area, I'm definitely returning to these guys.
- JRJ RBMCHNov 2, 20251.02nd time 2 different stores. 1. Disrespected because I had my service dog in the vehicle (had him with me when I picked up the vehicle. Frederick Md 2. Hagerstown Md We had to notify enterprise that our truck was done and picked up at 500pm Friday, it is a 45-50 min drive from repair shop to Enterprise, we had to take the vehicle back that night or be charged and we filled it to the line it was when we got it and the still charged us their fuel price for a gallon of gas. Only reason I use Enterprise is because that's the only rental cove you have through Allstate.
- JGJessie GilserOct 31, 20251.0Worst customer service. They lie and deceive their customers to keep their $300 deposit. If I could give this specific branch zero stars I would. They put me and my family in a tough situation without prior warning. They treat their customers like cash cows to take their money. Oh and I forgot their cars smell like weed.
- NPNigel PreeceOct 26, 20255.0I asked for no Kia and you gave me a 2025 gmc sierra SLT to drive for 2 weeks, can't thank
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Hagerstown, MD?
Enterprise Rent-A-Car is located at 700 Dual Hwy, Hagerstown, MD 21740.
What are the operating hours of Enterprise Rent-A-Car during weekdays?
Enterprise Rent-A-Car is open Monday through Friday from 7:30 AM to 6:00 PM.
Does Enterprise Rent-A-Car offer weekend hours?
Yes, Enterprise Rent-A-Car is open on Saturdays and Sundays from 9:00 AM to 4:00 PM.
What types of vehicles can I rent at Enterprise Rent-A-Car in Hagerstown?
Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and rental trucks.
Are there any special rental deals available at Enterprise Rent-A-Car?
Yes, Enterprise offers great weekend rates and other special deals which you can view and book on their website.
What payment methods are accepted at Enterprise Rent-A-Car?
Enterprise accepts AMERICAN EXPRESS, CASH, CHECK, DISCOVER, MASTERCARD, and VISA as payment options.
Does Enterprise Rent-A-Car offer services for active military members?
Yes, Enterprise Rent-A-Car provides discounts for active military personnel.
Is Enterprise Rent-A-Car woman-owned?
Yes, this location is owned by women.
What nearby stores can I visit after renting a car at Enterprise Rent-A-Car?
Nearby you can find Lidl supermarket, Family Dollar discount store, and Super Shoes clothing and shoe store for your shopping needs.
Are there places for food or refreshments near Enterprise Rent-A-Car?
Yes, you can visit Mediterranean Spot for Middle Eastern cuisine or Dual Highway Snowballs for ice cream and smoothies, both close to the rental location.
Where can I get beauty and wellness services near Enterprise Rent-A-Car?
Nearby beauty and wellness options include Le's Nails and H&T Nails Spa for nail and beauty treatments, as well as Country Flair Hair Salon for hair services.