NTB-National Tire & Battery

Reviews

• NO

  Natalie Obeng

  4 days ago
  5.0
  Marcus and the NTB team were amazing! They were able to asses my issue, provide a reasonable solution and get me back on the road in no time. 10 out of 10 on service and professionalism.
• KT

  kataya thompson

  5 days ago
  1.0
  I wouldn’t recommend this location. I scheduled an appointment for today at 5:00 pm. I got to the appointment at 5:02 pm. I walked in and told the front desk I had an appt at 5 pm. He asked me what my name was and then said we will only be able to do the oil change because we are cutting it close. I asked, cutting it close to what? He said we close at 6 pm so we can’t do the tire change and the oil change. Obviously I was disappointed with this information since it mentioned nowhere on the website and it was my first time visiting. They could have called me prior to me driving all the way to the location. I scheduled the appointment at 3 pm. The front desk lacked empathy and that’s when I decided to just leave. The service was very unprofessional and careless.
• JB

  Joyce M. Brown

  Apr 4, 2026
  5.0
  My appointment time was met. All services were done quickly, and a road test was run. Greeted when I arrived. Treated with courtesy and respect. I have been an NTB customer since 1996. Have been pleased with the service provided over the years. Will more than likely continue to use NTB for servicing my vehicle.
• MG

  Mavis Gale

  Mar 29, 2026
  5.0
  The guys at this NTB location is awesome. Although i could see they were a little short staffed they still managed to get me in for some services i needed done. Thanks guys for squeezing me in even while short staffed. I’ll be sure to tell me friends how awesome you were.
• JP

  Joy Pegues

  Mar 16, 2026
  1.0
  I went to the Glen Burnie location a few years back for a front end alignment. The employee advised that they had a special for lifetime front end alignment as long as you have the vehicle. I purchased the deal and received the front end alignment.....no problems. So here it is 2026, I purchased new tires and then called NTB(Glen Burnie location) the employee looked up my info and advised I had the lifetime alignment and to bring the vehicle in. I get to the location and speak to manager and advised I'm here for an alignment and that I purchased the lifetime deal. He proceds to tell me we don't have that deal anymore, and I could've purchased it. I stated that I just spoke to someone on the phone and he said I do. So after going back and forth for about 5 minutes. He finally yes you did purchase the lifetime alignment and it expires in 2027. Not sure how if it’s lifetime that it has an expiration date. They proceed to take my vehicle back for the alignment, the manager comes back about 30 minutes later something is bent on the passenger side and it can't be performed. I'm said really, because I literally just had brand new struts, tires, etc....and the mechanic saw no issues. This employee was determined not to do the front alignment, because they weren't making any money......please stay away from places like this.....deceptive practices. I'm going to file a complaint with the Better Business Bureau.

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