Safelite AutoGlass

Reviews

• MP

  marcus parker

  Nov 16, 2025
  5.0
  Safelight AutoGlass Glen Burnie was outstanding. Heather and Tobias were very knowledgeable and a pleasure to work with. My SUV windshield was replaced quickly and it looks great.
• FV

  F Valdez

  Nov 10, 2025
  1.0
  They are LIARS, LIARS. LIARS Scheduled an appointment thru the 1-800 number for Safelite. Installer called me 2 hours before my scheduled appointment (9:50 am) and I dropped what I was doing to meet him. He inspects the broken glass and tells me he was told he was replacing a side window, I inform him that it’s the sunroof glass. He tells me they don’t replace sunroof glass. He then calls his manager who redirects him to a higher manager. They say they can do it and will email me to reschedule the appointment. I wait all day and get nothing. I have a meeting near the Safelite office and stop there before they close. The workers tell me they don’t repair sunroof glass. Why lie to me then, just tell me the truth and SAVE ME THE WAISTED TIME I SPENT WITH SAFELITE!!!
• BR

  Billy Rosser

  Oct 30, 2025
  1.0
  I dropped my car off to get the driver side window replaced. I picked it up the next day and noticed the window was different than the others and seemed magnified because it was a laminated window. I brought the car back to set up appointment to have a normal window put in. This window was set to be in stalled the following Monday. They had my car for a day and I installed another Laminated window. I don’t have time to mess around with them anymore. Be careful when dealing with this location. They will not listen to you and waste your time.
• CK

  Chris Kosmas

  Oct 29, 2025
  5.0
  They’re very quick, was quoted an 1-2 hours for replacement and they got me out the way in just under an hour, my appointment was for 4 pm and they even were nice enough to stay and wait for me to get back to my vehicle even though they technically close at 5, good staff they are very organized and professional and definitely recommend this safelite location to anyone in the Glen Burnie, Maryland area. They’re also cheaper then pretty much every other windshield repair service center, I was able to save $50 and it knocked my total down to $309 for the service, you can’t beat it!
• DO

  d owens

  Oct 26, 2025
  1.0
  Worse Safelite experience. I initially went there for a repair in Aug. The repair looked questionable and resembled a glob of resin where the rock impacted but was told it would look different after a few hours. Nothing changed and when I touched the impact area it was sharp to the touch. After less than 72 hours it developed into a crack which is growing as of today. A new windshield was ordered and appointment made. The morning of the appointment I was told there was an "emergency" and the tech couldn't make it and was rescheduled for the following Sat. The following Sat I received a call from the technician stating an aftermarket windshield was ordered and not OEM which could cause calibration issues and an new windshield needed to be ordered. Why wasn’t this caught during the first scheduled appointment? An OEM windshield was ordered through customer service via my insurance company. After no contact with the shop I contacted customer services for an update and was told it was backordered with no ETA. From late Aug to Oct I never received any information from the shop on the status nor could contact them because no one would answer the phone. I contacted customer service once a week to get an update and they would attempt to call the shop as well but also could not get a hold of them. Customers service reps would send an email to the shop for them to contact me, but no email or phone calls were ever received, this went on for 2 months. In Sept an appointment was set up with no communication and the day of, it was canceled. The second week of Oct when I called customer service, I was told all the parts and windshield were received. The following week I received an appointment date for 18 Oct. On 18 Oct, the tech called me who sounded anxious and stated he's not from this store and is not sure what was going on but the windshield was still in enroute from the dealership but the other parts were here. He attempted with me on the phone to have someone from the shop speak with me but they never did and I could hear them in the background discussing the appointment, the parts, why they setup the appointment. The tech came back on the phone and said someone from the shop would call me and no one ever did. Once again, I tried to call but once again no one answered. I later received a new appointment date via email of 25 Oct between 8-12. On 25 Oct, at 1230 no one had arrived, I called the shop once again no one answered, called customer service and they gave me the cell number of the tech. I sent him a text message and he called me and asked "at time has anyone from the shop called you" I said no and he sounded shocked. At first he was hesitant to explain the issue and said that the extra parts were not there but the windshield was and someone should have called you by now. I told him, I was told back in Sept by customer service the parts were there and we were just waiting on the windshield and that on 18 Oct when the appointment was canceled, it was because they had the parts but not the windshield. The tech gave me the "direct number" to the shop and I called over 10 times and no one answered. I sent another text message to the tech and asked if he could contact the shop and have them call me. He stated that he was trying to call them as well and when he did reach them he would let me know and so that I could call the shop. When he let me know a few minutes later I again called shop and no one answered after many calls. I sent a text message to the tech a couple of hours later to confirm the information he had told me earlier about the windshield be he never responded. There are obviously serious problems with the Glen Burnie, MD shop. They canceled or were no shows for 5 appointments, they do not answer the phone even for customer service. I received no information from the shop about the cancellation or information on the parts or next appointment. This shop is poorly managed and dysfunctional with little interest in communicating with customers.

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