NTB-National Tire & Battery

Reviews

• DA

  Donald Allen

  3 days ago
  4.0
  I recently had new tires and new front struts put on my Highlander at other businesses. But the other businesses didn’t do alignments, and NTB had decent pricing along with a nice coupon for $35 off. I scheduled the appointment online. The process was handled through Mavis, and the scheduling gave the indication that the coupon would be automatically applied for the appointment. When I arrived for my appointment, the gentleman that helped me was super friendly and professional. I gave him my appointment number, and he pulled it up on the computer. He gave me the total for the job, and it only reflected a $30 discount. I told him that I seemed to recall it being $35, but I figured I had misremembered. I should have just pulled the info up on my phone, but I let it slide. I waited there for the job to be done, and I still had plenty of time to confirm the discount before I paid, but it was only a $5 difference. So again, I just let it slide. The work was done pretty quickly. Actually, I thought it might have been done a bit too quickly. I saw my vehicle being brought into the bay. From the time it entered the bay to job completion was no more than about 30 minutes. When I did a search for the time to do a four wheel alignment, it returned that an hour or more should reasonably be expected. Even more time was expected for older vehicles, and my vehicle is a 2007, old indeed. So I was expecting at least an hour to an hour and a half. That was actually what I was told when I checked in for my appointment. One might think I should have been happy to be on my way sooner, rather than later. But I’ve had sneaky suspicions that the work that was claimed to have been done, wasn’t actually done at previous auto shops. So pardon my distrust. Anyway, when it was time to pay and be on my way, I had pretty much forgotten about the $5 coupon difference. That is, until after I paid and received a request to fill out a survey. I usually like to do surveys because they should help to improve service if the company is committed to doing so. One of the questions asked if I was charged what I was expecting on a scale of 1 to 5. With 5 confirming that I was charged what was expected. And while I should have addressed the matter honestly, especially if the objective is to improve service, I just selected 5 and moved on. Well, a few hours later, I saw the old emails regarding my appointment and the request regarding the survey. I couldn’t help but think that if numerous people got charged $5 more than they expected, that would be a nice little extra profit. And I began to feel that it was something that I shouldn’t have let slide, as a matter of principle in the very least. I sent a message to the Mavis customer service explaining what happened. And while I should have handled it better, and I don’t expect to get the $5 back; I believe it’s a lesson others should be aware of.
• MS

  Michelle Sprecher

  6 days ago
  1.0
  Would never ever come back here again unless I had absolutely no other options. Made an appointment for what I thought would be a quick and simple tire patch. Arrived at 11:00 a.m. and didn't get out until almost 1:45 p.m. Absurd.
• OS

  Odeh Shawabkeh

  6 days ago
  1.0
  The lady answering the phone is extremely rude and unprofessional, one of the most obnoxious people i ever had the displeasure of speaking with, it blows my mind how can a business owner choose such person to greet customers and deal with inquiries, just awful
• KT

  Keone Tagodoe

  Mar 31, 2026
  5.0
  Incredible and fast service. Drop my car at closing and was called first thing in the morning to be informed that my car was ready for pickup.
• BJ

  Bubba Jr

  Mar 24, 2026
  5.0
  The staff at the store greatly helped me in my time of need of getting a tire being over an hour away from home. They were able to get me in fast and assure that I would get a new tire on so I could go back home. I’d like to thank you very much. This meant the world

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