NTB-National Tire & Battery

Reviews

• TC

  Tony ChiefsKnicksWVU (Tony ChiefsKnicksWVU)

  4 days ago
  2.0
  The prices for your tires are nowhere close to being competitive with other sellers. For example, the Arroyo Grand Sport A/S 245/45R18 ZR 100Y XL tires sold by you are $157. Sure you offer $20 discount to bring the price down to $137. Look at these other options: Priority Tire ($84), Walmart ($80), Ebay ($90). NewEgg (predominately sells IT products, $93). I priced these same tires with other vendors (online and local), the trends with the comparisons and results remains the same. Also note that shipping/delivery is free with the other vendors. If that’s the case with your tires, then I would hate to see how your other offerings compare to other vendors. The only positive aspect regarding the transaction with NTB/Mavis was the customer service provided Casandra. I wish I could provide a last name but I don’t have that information. She was very courteous and provided timely status updates. Cassandra also mentioned and suggested using the online rebates. She was very communicative throughout the whole process. When it comes to recommending NTB to a family member or a friend? NO, I would suggest that they opt to get their tires from another vendor. It was VERY disappointing to see the huge difference in the price comparisons when I returned home. Hopefully this survey gets to the right person in your organization who could change your strategy when it comes to pricing. I do plan on checking Yelp and Google reviews to see if others express this same sentiment. If not, I do hope that posting my experience will save others time when they search for information on those popular review sites.
• JC

  jala carter

  6 days ago
  5.0
  This ntb location was amazing . ! This morning Steve and Kassandra were amazing!! We were in an emergncy situation! Tesla couldn’t even help us with efficiency and affordability!!!! These people made it happen!!!! If your a Tesla owner go to them for your Tesla needs they were amazing ! Their Tesla alignment is 199.99 !!!! They met our tire needs . But any car needs to go here !!! Despite the make and model!
• BW

  Beth W.

  Dec 31, 2025
  5.0
  I have been coming to NTB auto for more than 20 years. My Tesla had a nail in my tire and they NTB auto technicians took care of me right away. I appreciate the expedient service on NYE.
• MG

  Marcus Greene

  Dec 13, 2025
  5.0
  I want to give a huge shoutout to NTB at 12900 Wisteria Dr, Germantown, MD. They went above and beyond to make sure my tires were changed on time so I could get my daughter to her cheer competition without any delays. As a parent, that meant everything to me. Every time I come to this location, the staff is professional, respectful, and communicates extremely well. They keep me informed throughout the process and always make sure the job is done right. It’s rare to find a shop that consistently delivers great service, but this NTB does it every single visit. Highly recommend them to anyone looking for reliable service and a team that truly cares about their customers.
• ME

  Michelle Espinal

  Dec 12, 2025
  1.0
  I had one of the most stressful and unsafe experiences ever with this NTB. I bought four brand-new tires, and the very next morning one of the tires actually came off the rim while I was driving. Not just a flat — the tire came OFF the rim. That should never happen after professional installation. My car was completely undriveable. I had to miss work, and even though I had roadside assistance, the tow provider they sent required payment upfront, which I didn’t have. I ended up stranded because of a situation caused entirely by this shop’s mistake. The day before, they told me one TPMS sensor was broken and charged me $130 to replace it. Then the next day, after the tire came off, suddenly two more sensors were “messed up” and they replaced those for free. Their own notes show the TPMS kit was installed incorrectly with a double washer — their error caused the air leak, which caused the tire to come off the rim. They admitted it was a mistake on their end, yet the only compensation they offered me was a refund of the $130 sensor I paid for. Nothing for the stress, the time, the missed work, or being stranded with no way to tow my car. They just remounted the tire and called it a day. This wasn’t just inconvenient - it was dangerous. A brand-new tire should NOT fall off the rim within 12 hours. I trusted them with my vehicle, and I ended up dealing with the consequences of their poor workmanship. I’m sharing this so other people know what they might be getting into with this location

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