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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(597 reviews)

Business Details

19801 Frederick Rd, Germantown, MD
20876, United States
(301) 515-4200

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Germantown, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Germantown location today.

Location

Enterprise Rent-A-Car
19801 Frederick Rd, Germantown, MD
20876, United States

Hours

Reviews

4.1
597 reviews
5 stars
396
4 stars
61
3 stars
20
2 stars
19
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Sarah and Charles for their exceptional service.

Vehicle Condition

Several reviews mentioned issues with vehicle cleanliness and maintenance, including dirty cars and mechanical problems.

Reservation Issues

Numerous customers reported problems with reservations, including unavailability of reserved vehicles and poor communication regarding changes.

Efficiency

While some customers experienced quick and efficient service, others noted long wait times and inadequate staffing during busy periods.
  • CL
    C L
    Feb 17, 2026
    1.0
    Enterprise is a horribly useless company. I’m not sure how they stay in business. It’s completely useless to use their online services as they don’t update their availability. I booked a full size luxury suv at a different location and apparently they don’t even carry that type of vehicle at that location. Yet you can waste your time and reserve one online. So canceled the reservation and wasted a day on the phone and driving to actual location. How can you let people reserve a vehicle you don’t have?
  • RS
    Raj Singh
    Feb 3, 2026
    1.0
    Horizon experience. I had a reservation for 4:30pm. I tried calling them to let them know that I m running late but they never answer the phone. I get there by 5:40pm and they told sorry we don't have car available. What is the point of reservation if you can not hold the vehicle or reach out to person before you deliver the vehicle to someone else.
  • JS
    Jeffrey Salit
    Jan 28, 2026
    5.0
    Very friendly and willingness to allow me to bring the car the next day due I was stuck in Indianapolis with a bad snowstorm.
  • MG
    Maura Gibson
    Jan 19, 2026
    5.0
    Enterprise is the best place to rent a car. They make the entire process so quick and easy by having you check in before picking up.
  • SA
    sri akula
    Jan 1, 2026
    5.0
    The Enterprise rent a car location in Germantown, MD has provided outstanding customer service. The vehicle I rented was in excellent condition. I will certainly recommend this location for any car rentals 👍

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Germantown?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

Where is Enterprise Rent-A-Car located in Germantown, MD?

The Enterprise Rent-A-Car in Germantown is located at 19801 Frederick Rd, Germantown, MD 20876.

Brand Certified Facts from Enterprise Rent-A-Car

Enterprise Rent-A-Car partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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