Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Germantown #6862 in Germantown, MD is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Germantown, MD or call us at (301) 337-4492.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
163 reviews
5 stars
109
4 stars
23
3 stars
7
2 stars
7
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like James, Julius, and Onaje for their exceptional service.
Store Management
There were mixed reviews regarding store management, with some customers expressing frustration over the unavailability of managers and poor handling of issues.
Product Availability
Customers appreciated the availability of parts and the store's organization, although some reported issues with incorrect orders and stock discrepancies.
Overall Experience
While many customers had positive experiences, there were notable complaints about rude employees and long wait times for assistance.
- AJAmber JDec 17, 20251.0I’ve tried multiple times to get assistance from the store manager arton but have never been able to reach him. I’ve visited at different times and days and only once saw him, and that was while he was doing an oil change in the front of the store. I don’t understand how a store can operate without a manager present…
- JHJose HDDec 17, 20255.0Great auto store. I always find what I’m looking for not too expensive depends what you are into. Great staff.
- PPProphecyDec 2, 20255.0I want to give a huge thank you to the General Manager at the new Germantown location. I was in desperate need of help with a battery change, and he stepped in right away. His service was excellent, and he went above and beyond to make sure I was taken care of. I’m truly thankful and appreciate his kindness and professionalism. Great service and an even better person. Highly recommend this location!
- RARichard AllenNov 25, 20255.0James was amazing. Didn’t hesitate to help me. Best experience I’ve ever had at any Autozone. Thank you James
- PPPatricia PanzerSep 21, 20251.0I was at this AutoZone store on September 17, 2025, My back left brake light was out. I bought the bulbs and James said he could replace them which of course I was happy about that. We went to my car. My car is a Rav 4 so the back door lifts up. He pressed the button for it to open. I thought he knew what he was doing - I was completely wrong. While the back was opening I started the car so he could see that it was indeed out. Like I would make that up. I noticed that my back door was way up, not in the position it was set at. I asked him about it and he had the nerve to say it did that. That was not possible. He did change both bulbs so it didn't really matter which light was out. Anyway. I did tip him and I told him to wait while I closed the door and then I did it again to make sure it went to the set setting and it did. Before leaving my light came on saying the back door was open. I got out of course and it was partially open. I pushed and closed it and reopened it several times and it kept doing it. I should have gone back in but I did not. After all what was he going to do about breaking my car door. I decided to call when I got home. James said to bring it back for him to look at it. He said he was there Thursday and Saturday. I decided not to bring it back because there is no way he was going to be able to fix it. I called instead on Thursday and he wasn't there. I then called again on Saturday and he wasn't there. The sad part here is that I wasn't going to write a review if he had simply apologized but instead he lied and pretended to not be there so he didn't need to get on the phone. Why someone would think it is okay to abuse someone else's property is beyond me. He should be ashamed of himself for lying and especially for getting other employees to lie and say he's not there. And to add to it, the cost to fix it is $1800. Don't touch if you don't know what you are doing!!!
Frequently Asked Questions About AutoZone Auto Parts
What are the opening hours of AutoZone Auto Parts in Germantown?
AutoZone Auto Parts in Germantown is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Where is AutoZone Auto Parts located in Germantown, MD?
The store is located at 19510 Waters RD, Germantown, MD 20874, USA.
What types of automotive products can I find at AutoZone Germantown?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Does this AutoZone location offer in-store pickup and delivery services?
Yes, this location offers in-store pickup, curbside pickup, and same-day delivery services.
Which automotive brands are available at AutoZone Germantown?
Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Germantown for customer service?
You can call them at (301) 337-4492 or email customer.service@autozone.com.
Are there any dining options near AutoZone Germantown?
Yes, nearby places include Provisions Cafe, JiBeiChuan Noodle House, and Beer on Tapz where you can enjoy coffee, sandwiches, Chinese food, or beer.
Where can I get automotive repair services near AutoZone Germantown?
Werking Automotive and NTB - National Tire & Battery are nearby options for automotive repair services.
Are there any convenience stores near AutoZone Germantown where I can quickly grab essentials?
Yes, a 7-Eleven convenience store and gas station are located near AutoZone Germantown for your quick shopping needs.
What amenities related to personal care are available near AutoZone Germantown?
Nearby you can find Iris Nails & Spa for beauty and hair removal services, and Sylvia's Hair Braiding beauty salon and hair care services.