Sheehy Ford Lincoln of Gaithersburg

Reviews

• RG

  Rachel Leah Gallant

  3 days ago
  3.0
  The main display turned on and told me to go directly to the dealership for service and not to drive above 20 miles per hour. I was 50 miles away and this was quite disconcerting. I managed to get my vehicle to the dealership and was told that no one could look at the vehicle until the next day. I was offered a rental car which I accepted for a quoted cost of approximately $60.00 per day. I did not hear back the next day and when I called, I was told that on one had looked at the vehicle and it would not be seen by a service tech until Monday. On Monday I called back and was told that the vehicle was being examined but nothing had been diagnosed. I called on Tuesday and was told that the problem had been identified and the parts were ordered. I call on Wednesday and was told that I would be able to get my vehicle back on Thursday. I was contacted on Thursday and was told I would have to pay for some of the rental car. I told my service representative that was unacceptable. When I picked up the vehicle the entire rental costs were waived and the repairs were covered under warranty. The entire process took too long and if I had not initiated most of the contact I would not have heard from the dealer at all. Not a stellar performance. Rachelleah Gallant
• DD

  Darrell

  6 days ago
  5.0
  Recently purchased a new mustang from Sheehy Ford of Gaithersburg. The entire experience exceeded my expectations. The team was transparent, and genuinely focused on assisting me without any pressure. Special thanks to my sales consultant Kenny Martinez, his assistance made the process smooth from start to finish, he answered all my questions clearly, and ensured I felt confident in my decision. I truly appreciated Kenny and the entire team’s professionalism and excellent customer service. I highly recommend Sheehy Ford of Gaithersburg for your next vehicle purchase. 5 stars!!
• SS

  Salman Saeed

  Apr 20, 2026
  1.0
  I came across a listing for a specific F-150 Lightning Platinum at Sheehy Gaithersburg and reached out. Big Merc responded, sent me a personal video of the truck, and we went back and forth on numbers for several days. I was upfront with him about exactly what I was looking for and wanted to make sure we were in the same ballpark before making the trip. He knew exactly where I stood. We settled on a Saturday visit. I was flexible, transparent, and communicative the entire time. I told this salesperson point blank: do not waste my time. He did exactly that. The Bait and Switch: At 11:58 AM he texts me that "another salesperson is out on a test drive" with the Lightning. I was already on my way, 10 minutes out, after a nearly 2 hour drive with traffic and my family in the car. I told him to make sure the truck was available when I arrived. At 12:04 PM, he texts back: "Sorry, the customer is buying it." Here's what sealed it for me: when I got to the dealership, I approached the new owner directly. He told me he had signed 10 minutes ago. That means the deal was already done before Big Merc ever sent me that 12:04 text. He let me drive out there with my family knowing full well the truck was gone. That's not a miscommunication, that's deliberate. To be clear, I have zero issue with the new owner. I congratulated him and walked away. He did nothing wrong. This is entirely on Big Merc and this dealership. The Cowardly Finish: Rather than face me like a professional, Big Merc walked away and sent his manager to deal with the mess he created. The manager was cold and dismissive: "We don't hold cars, no deposits, first come first serve." Nothing on their website states that policy, and Big Merc never once mentioned it during our days of communication. Bottom Line: I believe everything happens for a reason, and honestly, I'm not even mad about losing the truck. I ended up finding a better one elsewhere. What I am mad about is the dishonesty, the wasted trip, and the complete lack of professionalism from both the salesperson and management. Sheehy already has a bad reputation and this visit confirmed every bit of it. Do yourself a favor and take your business elsewhere.
• GS

  Greg Shamieh

  Apr 19, 2026
  1.0
  Service Department is a straight up ripoff. Took my 2024 Maverick - purchased from this Dealership - in for an oil change and rotation, and had to arm wrestle the advisor down from an initial estimate of $543 for the service. He'd padded my bill with an alignment and tire rebalance and engine and cabin air filter changes for a vehicle with zero tire balance or alignment issues. I agreed to the air filter, and still paid more than double for the service than other Ford dealers have charged me for the same service - including $48 for the air filter which can be obtained at any parts outlet for $13. Sheehy always washes vehicles after service - after my negotiation with the Advisor, they returned mine dirty and I had to insist that they run it though the wash. Sheehy is all about YOUR money. I own three Ford vehicles and none of them will ever see the inside of that service department ever again. If this is how they treat customers, how will they treat you? You have better options for sale and service. Use 'em.
• EN

  ebony nelson

  Apr 16, 2026
  5.0
  I purchased a vehicle from Sheehy about a week ago after deciding to switch from another dealership due to unprofessional interactions. Working with Michael Zeller made all the difference. He was transparent throughout the entire purchasing process and made sure I was getting a strong deal on the vehicle. Michael ensured everything was ready to go upon arrival and took the time to clearly walk me through the car-buying process so I felt informed and confident every step of the way. Before we left the lot, he also made sure I was comfortable with the vehicle and had a solid understanding of its features—especially important since cars today are essentially computers on wheels. What stood out most was his follow-through after the purchase. Michael continued to check in and responded quickly to any questions or concerns, making sure my driving experience was a positive one. I truly appreciate the level of service I received and look forward to working with Michael again when it’s time to purchase my next vehicle.