Sheehy Ford Lincoln of Gaithersburg

Reviews

• MM

  marcelo da motta

  3 days ago
  1.0
  The people working there have no enthusiasm or people skills. Most employees that I’ve seen act like they’re being bothered when you ask for help. The service advisors had an attitude like they were being bothered. One guy with dark/brown hair was just standing there while I was waiting in line to be helped & didn’t ask if I needed help. That same guy was moping around complaining about his job. I waited 2 hours & the place wasn’t even busy. I hate coming here but I got the VIP package so I have to return. Horrible place. Let’s not even start with the sales people…
• AL

  Andrew Link

  Jan 16, 2026
  1.0
  Service specifically - Avoid at all costs! I brought my truck in for what I believed to be a transmission related issue (warranty) thanksgiving weekend. They contacted me to confirm the following week that it was the torque converter and it would be replaced under warranty. Then the excuses and delays started. They had my truck all through December and over the holidays. Then they discovered the work performed didn’t correct the issue. They proceeded to replace the driveshaft (ordered the wrong one the first time) which took another week. Issue still persists. Now, after picking the vehicle up and driving for a week it’s apparent the transfer case seal and pinion seal are both leaking following the driveshaft install. It has been a nightmare. No loaner vehicle offered despite asking until I escalated within the department and had an urgent trip planned for new years. My service advisor was kind, but the dealership as a whole lacks skilled technicians, makes excuses and will waste your time.
• SS

  Stephanie Salazar

  Jan 14, 2026
  5.0
  My husband and I went to Sheehy in Gaithersburg to buy one Bronco and walked out with two! We worked with Will Jones Jr., and obviously he’s an incredible salesman because there’s now a Raptor in my driveway I wasn’t expecting to see there. He is straight forward, friendly, no pressure and easy to talk to. A little too easy, it would seem! He’s also been there for me after the sale to answer questions and concerns quickly, even after hours. The whole experience was fun and simple. Reza did our financing and was also great to work with and very easy to talk to. 5 stars all around the crew at Sheehy Ford of Gaithersburg!
• DB

  David Boelk

  Jan 10, 2026
  5.0
  No hassle truck purchasing experience. Price on the internet was price paid at the dealership. No qualifying required to take advantage of dealer discount. Salesman Amir Arjona was outstanding in every way. Not pushy and was able to address all of our questions and concerns. I do not use my phone for much more than a phone. Amir was of great assistance in helping to install the Ford app which was needed in order to complete the purchase process. Been in dealerships where sales personnel made you feel that if you did not immediately purchase the vehicle you would regret it. Not so with this dealership. I did my initial look and drive and then purchased the truck a week later. During the week between looking and purchase Amir was quick to reply to all my texts with an answer or letting me know he would provide an answer after he spoke with the appropriate subject matter expert. All in all , a great truck purchasing experience. Thanks to Amir!!!!
• JB

  Josie Bulitt

  Jan 5, 2026
  5.0
  I worked with Miguel Perez at the Ford dealership in Gaithersburg during the holiday season, and overall he was great to work with. His communication was excellent—especially given how busy things are around the holidays—and he kept me updated throughout the process. My only critique is that I was told I needed a new battery due to a voltage issue, even though my battery had been replaced just a few months prior. I ended up taking my car back to my regular service shop afterward, and they found that the issue was actually a loose cable, which they reattached. I haven’t had any issues since. While that part of the experience was a little strange and could have saved me about $230, I do appreciate that I brought the car to Ford to get things checked, and Miguel himself was professional and easy to work with throughout. Overall, a positive experience thanks to his communication and customer service

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