Enterprise Rent-A-Car

4.3
265 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

16127 Shady Grove Rd, Gaithersburg, MD
20877, United States
(301) 208-7315
https://www.enterprise.com/en/car-rental/locations/us/md/gaithersburg-shady-grove-rd-164q.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Gaithersburg, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Shady Grove Road location today.

Location

Enterprise Rent-A-Car
16127 Shady Grove Rd, Gaithersburg, MD
20877, United States

Hours

Reviews

4.3
265 reviews
5 stars
192
4 stars
28
3 stars
8
2 stars
4
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being professional, courteous, and helpful, with specific mentions of individuals who provided exceptional service.

Vehicle Condition

Several reviews highlighted issues with the cleanliness and condition of the rental vehicles, including reports of dirty interiors and mechanical problems.

Reservation Issues

Numerous customers expressed frustration with the availability of reserved vehicles, with some reporting that their reserved cars were not available upon arrival.

Mixed Experiences

While many reviews were positive, there were also significant complaints about poor service and unprofessional behavior from certain staff members, particularly regarding disputes over charges.
  • SS
    Shalalala
    3 days ago
    2.0
    Not the best experience. Got a car with a dead key battery. Thankfully, we were still loading the car when the key battery died, otherwise we would’ve been stranded who knows where unable to even get inside the car. Spent 1.5 hrs on hold trying to get a different car…they need more people working the desk and phone than just two. The car with the low battery key, was given to me with 1/4 tank and I filled it up with 3/4 tank and never got reimbursed for that after switching cars. You’d think they have something in place to change key batteries or test them before renting out a vehicle. That baffles me a bit…
  • AC
    Alberto Colombi
    Dec 28, 2025
    5.0
    Staff was professional, courteous, solicit and efficient.
  • SS
    sohrab
    Dec 7, 2025
    4.0
    This location has exceptional employees, all polite, friendly and to the point.. it was refreshing to see that level of professionalism, thank you again ..:
  • TL
    Tatyana Lim
    Nov 25, 2025
    5.0
    Highly recommend this brunch and wanted to say a lot of thanks for this branch crew. My special thanks to Chris Gomez for his professionalism, timely-manner and customer satisfaction support. He took care of my requests as a family member with attention to an each detail. I wish him further career achievements and good luck.
  • DA
    David Allen
    Nov 14, 2025
    5.0
    The entire process was smooth and straightforward. The car was spotless, and every step was explained clearly, courteously, and with complete professionalism.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Gaithersburg?

Enterprise Rent-A-Car in Gaithersburg offers a wide range of vehicles including cars, vans, and luxury cars for rental.

What are the rental office hours for Enterprise Rent-A-Car on Shady Grove Rd?

The rental office is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.