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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.3
(270 reviews)

Business Details

16127 Shady Grove Rd, Gaithersburg, MD
20877, United States
(301) 208-7315

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Gaithersburg, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Shady Grove Road location today.

Location

Enterprise Rent-A-Car
16127 Shady Grove Rd, Gaithersburg, MD
20877, United States

Hours

Reviews

4.3
270 reviews
5 stars
196
4 stars
28
3 stars
8
2 stars
4
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and helpful, with specific mentions of individuals who provided exceptional service.

Vehicle Condition

Several reviews highlighted issues with the cleanliness and maintenance of the rental vehicles, including receiving dirty cars and vehicles with mechanical problems.

Reservation Issues

Numerous customers reported problems with vehicle availability despite having reservations, leading to frustration and dissatisfaction.

Mixed Experiences

While some customers had positive experiences, others reported significant issues, including poor service and billing disputes, indicating inconsistency in service quality.
  • FD
    Franklin Diaz
    Feb 17, 2026
    1.0
    I had my reservations for a large SUV 7 passenger, and the gave me a small SUV, I was told they couldn’t contact the other persons who had the SUV. My reservation was at 10:30 am and waited more than an hour. Now I have to waste time calling every enterprise to see if they have anything available to switch the car..
  • DP
    Daniel W P
    Feb 7, 2026
    5.0
    Great service, would recommend
  • JM
    Jeff M
    Feb 2, 2026
    5.0
    Very considerate associates and convenient location (and a shuttle) to several auto body shops.
  • SS
    Shalalala
    Jan 9, 2026
    2.0
    Not the best experience. Got a car with a dead key battery. Thankfully, we were still loading the car when the key battery died, otherwise we would’ve been stranded who knows where unable to even get inside the car. Spent 1.5 hrs on hold trying to get a different car…they need more people working the desk and phone than just two. The car with the low battery key, was given to me with 1/4 tank and I filled it up with 3/4 tank and never got reimbursed for that after switching cars. You’d think they have something in place to change key batteries or test them before renting out a vehicle. That baffles me a bit…
  • AC
    Alberto Colombi
    Dec 28, 2025
    5.0
    Staff was professional, courteous, solicit and efficient.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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