Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Gaithersburg, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Frederick Avenue location today.
Location
Hours
Reviews
4.1
528 reviews
5 stars
343
4 stars
65
3 stars
22
2 stars
15
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, although some reported poor experiences with unprofessional behavior.
Efficiency
Several reviews highlighted quick service and smooth rental processes, while others noted long wait times and disorganization.
Vehicle Condition
Customers expressed dissatisfaction with the cleanliness and maintenance of the vehicles, with reports of dirty cars and mechanical issues.
Communication
There were complaints about poor communication, including unreturned calls and lack of follow-up on issues.
Management Issues
Multiple reviews pointed to a lack of effective management and training, leading to inconsistent service and customer dissatisfaction.
- TTTheodora Tomares2 days ago5.0The guys who worked with me were great. Aiden seemed eager to learn his new job (hope you're still doing well, dude) and his manager was knowledgeable and patient, and handled being short-staffed exceedingly well, juggling training, phone calls, and in-person pick-ups without making anyone feel left out or abandoned. (I'm sorry I don't recall your name. I just threw out your business card. -_-,) It was just the two of them onsite the day I went (I think it was a Thursday), but (and this is NOT an indictment on the employees) it seems Enterprise doesn't want to properly staff their locations. So please be patient with the employees while they do their work, as I cannot imagine how Enterprise believed one newbie and a manager was enough to staff a city-adjacent location. To reiterate: They were GREAT, and the wait time was not in any way something they could have mitigated. I'd recommend this location to anyone.
- JSjose sandinoOct 26, 20255.0Very helpful and experience personal, ready to resolve any issues and make sure you have a great knowledge of your decision making sure your rental needs be done correctly.
- ACAdam ChristensenOct 20, 20255.0Got a car, drove the car, returned the car. Everything went smoothly. Staff were very friendly.
- FAFrankie AmayaOct 18, 20251.0worst place i came too . took way too long to help someone. there was only one employee and the other employee came 30 minutes later you guys should have two openers that show up on time on top of that i told the rep that was working there you don’t need to wash the outside it’s fine and left the car filled up with soap
- TMT MailerSep 30, 20251.0honestly Enterprise was a lot better few years ago they would try getting you into a car quick you were able to make reservations now you can’t, the staff in this location are not professional at all and have no customer service experience, they will make you sit and wait even if there’s cars in the lot they dont care if you’ve been there for an hour and a half waiting for a vehicle
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Gaithersburg, MD?
Enterprise Rent-A-Car is located at 446 N Frederick Ave, Gaithersburg, MD 20877.
What are the operating hours for Enterprise Rent-A-Car in Gaithersburg?
The business is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays.
Which types of vehicles can I rent from Enterprise Rent-A-Car at this location?
You can rent cars, vans, and luxury vehicles, with a wide range of options and flexible rental terms.
Are there any special deals available for weekend rentals at Enterprise Rent-A-Car?
Yes, Enterprise offers great weekend rates which you can book through their online weekend specials page.
What payment methods are accepted at Enterprise Rent-A-Car in Gaithersburg?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Can I reserve a rental car from Enterprise Rent-A-Car online?
Yes, reservations can be made online at their official Enterprise location page.
Does Enterprise Rent-A-Car offer airport pick-up services in Gaithersburg?
Yes, airport pick-up is one of the services provided by this Enterprise location.
Are there any gas stations near Enterprise Rent-A-Car on Frederick Avenue?
Yes, nearby gas stations include Exxon & Mobil Stations and Lakeforest Exxon, convenient for refueling during your rental period.
What local services can I find near Enterprise Rent-A-Car in Gaithersburg for relaxation and wellness?
Nearby wellness options include Ageless Wellness Center, Lisa Massage And Wellness, and Relaxing Alternatives Spa for beauty and spa needs.
Are there any educational or community services near Enterprise Rent-A-Car that customers might want to visit?
Yes, Radiation Safety Academy offers vocational and technical education, and Target Community & Educational Services provides community and social support.