Many customers praised the quality of repairs and the professionalism of the staff, highlighting excellent communication and attention to detail.
Customer Experience
While some reviews noted positive experiences with friendly and helpful staff, others reported issues with customer service, including poor communication and dissatisfaction with the handling of repairs.
Pricing Concerns
Several customers expressed concerns about pricing discrepancies, feeling that estimates were not honored and that charges increased unexpectedly.
Mixed Feedback
Overall, experiences varied widely, with some customers highly recommending the shop for its quality work, while others reported significant issues and dissatisfaction.
PJ
Peyton Jones
Jan 29, 2026
5.0
Great shop!
AH
Ashlyn Hurley
Jan 5, 2026
1.0
I went here after a collision 3 years ago and my car has never been the same. They held onto it for three months and hardly ever communicated with me. When I finally went to pick it up the key was in the ignition with all interior lights on, radio, etc. I never left a review at that time so now I am. Make your own choice but this business doesn't care about you or your car unless you know the owners family personally.
GM
Ginny Mounts
Nov 26, 2025
5.0
Zamora’s did a great job on my Palisade! I was really upset that my new car got hit and I was worried that it wouldn’t look the same again but it looks just like new. They communicated throughout the entire process, worked with insurance when there was a supplement, took care of getting the rental car to me and back, and I got my car back sooner than expected. Couldn’t be happier.
CD
Craig D.
Nov 20, 2025
5.0
I had the pleasure of getting my BMW 850i repaired at this facility in Frederick MD. The blonde woman with glasses in reception desk remembered everything about my vehicle and who I was waiting on to assist me. She is amazing.
My project manager Cody Smith was very knowledgeable of the my vehicle and requirements needed to complete the repair, through assessment and quote. Cody knew who to pull and how to assign the right person for my job. Cody assigned his best guy to provide me with the best possible outcome. The technician and Cody explained how they were going to fix the vehicle and exactly when I would receive it back.
This technician who I found out later is great with glass installation, was extremely well versed on the bumper repair I needed I'm more than satisfied. Please thank him for me.
In conclusion Zamora auto body is the best in Maryland, because of people like Cody Smith, Carla, and the professional blonde woman who greats you with a smile and knows her stuff. All of these fine individuals made my vehicle better than it was before I brought it there.
Thank you CEO and management of Zamora's auto body shop!
Marvin D
EL
Elizabeth Lincoln
Nov 11, 2025
5.0
Exceptional service on every level! As one of those people who doesn't know anything about cars, it's overwhelming and nerve-wracking to have to deal with anything related to my car. I don't know what I need and don't need and I worry about being taken advantage of. I honestly cannot say enough good things about my experience with Zamora's. It was a truly delightful experience from my first phone call through picking up my Palisade (which looks brand new!). Every single person I dealt with was kind, knowledgeable, patient and helpful. They even dealt with the insurance company and Enterprise to bring the rental car to Zamora's. The communication throughout was proactive, clear and transparent. There were no surprises, they never dragged their feet, the work was done right and done on time. I truly felt taken care of and I cannot recommend them highly enough!
Frequently Asked Questions About Zamora's Auto Body
What types of automotive services does Zamora's Auto Body offer?
Zamora's Auto Body specializes in collision repairs and auto paint refinishing services.
Where is Zamora's Auto Body located?
It is located at 4612 Wedgewood Blvd, Frederick, MD 21703, United States.
What are the operating hours of Zamora's Auto Body?
Zamora's Auto Body is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Which insurance brands does Zamora's Auto Body work with?
They work with Erie Insurance, Farmers Insurance, GEICO, Liberty Mutual, Nationwide, OEM, Safeco, State Farm, and USAA.
How can I contact Zamora's Auto Body?
You can reach them by phone at +1 301-327-1374 or +1 301-668-8401, or email info@zamorasfrederick.com.
What payment options are accepted at Zamora's Auto Body?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is Zamora's Auto Body accessible for people with disabilities?
Yes, they have wheelchair accessible entrances, parking, and restrooms, including unisex restrooms.
What nearby places can I visit around Zamora's Auto Body?
Nearby places include J&M Truck Repair, Quarles Petroleum gas station, Robert W Sheckles Inc, and REV Drill Sales and Rentals.
How can the nearby J&M Truck Repair, Inc. be helpful while visiting Zamora's Auto Body?
If you need towing or truck repair services, J&M Truck Repair, Inc., nearby, can assist while your vehicle is at Zamora's Auto Body for collision repairs.
Are there any entertainment or dining options near Zamora's Auto Body?
Yes, Flying Dog Brewery is nearby, offering a brewery, beer bar, and restaurant for a visit before or after your appointment.
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