Business Details
About
Auto Body Shop
With two locations in Maryland, Top Gun Collision has proudly served our communities with expert auto collision repair services since 1975. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair with convenient locations in Rockville and Frederick. At Top Gun Collision, we’re dedicated to getting you back to GO.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Top Gun Collision Repair - Frederick
295 D Bucheimer Road, Frederick, MD
21701, United States
Hours
Reviews
4.5
342 reviews
5 stars
278
4 stars
22
3 stars1
2 stars4
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly Emily, for their excellent communication and support throughout the repair process.
Quality of Repairs
While some reviews highlighted high-quality repairs and satisfaction with the final results, others reported issues with the quality of work and additional problems after repairs.
Communication Issues
Several customers expressed frustration with poor communication regarding repair timelines and updates, leading to dissatisfaction with the overall experience.
Timeliness
There were mixed reviews on the timeliness of repairs, with some customers appreciating quick turnaround times while others experienced significant delays.
Trust and Reliability
A few reviews raised concerns about trustworthiness, citing instances of lost items and unaddressed issues post-repair, leading to a lack of confidence in the shop.
- EAErnest Ari3 days ago1.0Shop promises they will try and resolve issues in the reply section of google but when you try and actually reach out to them they never call back or address the concern. Avoid this shop at all costs, they lack transparency and end it up costing me an additional 4-5k in work out of my own pocket on my Lexus RCF and even Lexus told me this shop is incompetent. They will reply to this post telling me to call them but they don’t care and they won’t call back. They try and cover this by posting fake reviews.
- CMCeanna Madden5 days ago5.0Top Gun worked seamlessly with insurance and completed the repairs quickly! I appreciated their tracking system so I could remain aware of where my car was in the repair process.
- MRMichael RoseDec 29, 20255.0I have used Top Gun for several repairs, both with insurance claims and directly without insurance. They always to a great job and are easy to work with.
- JTJohn ThompsonDec 29, 20255.0Top Gun have repaired two of my vehicles and both jobs were done very well. They have great customer service and provide timely updates on the status of your car. Micheal was great to work with.
- NANeno ADec 22, 20251.0Incredibly disappointed by work performed at Top Gun. I chose this shop as it was one of Geico’s preferred shop (Xpress) I usually look at the reviews and make a decision based on an overall picture but man was I wrong with this shop. After getting into an incident, I had my car towed here and at first everything seemed fine but as my car sat at the shop due delays in parts which I understand was out of their control, I started getting frustrated and lack of transparency became obvious as I kept pushing for a date of when I was going to get my car back. My car was returned to me, without informing me that the window button was not working along with my lcd screen which was not even part of the reason as to why I brought my car into the shop. My TPMS sensors were also not working. In essence, this shop managed to introduced issues that were all electronic related and failed to diagnose them and are now having me deal with insurance to get those issues resolved with the Lexus dealership. They did repair all the physical damage but along the way they don’t have qualify people to handle electronic issues so please BEWARE as they are now pushing these issues on to me to handle with insurance and I may be out of thousands due to their incompetence.
Frequently Asked Questions About Top Gun Collision Repair - Frederick
Where is Top Gun Collision Repair located in Frederick?
Top Gun Collision Repair in Frederick is located at 295 D Bucheimer Road, Frederick, MD 21701, USA.
What are the operating hours of Top Gun Collision Repair in Frederick?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does Top Gun Collision Repair handle insurance claims?
Yes, they work directly with all insurance companies to ensure a smooth and hassle-free collision repair experience.
What types of collision repair services does Top Gun Collision Repair offer?
They offer collision repair, diagnostics and calibrations, frame/unibody repair, glass replacement, mechanical repairs, paint services, paintless dent repair, and non-collision damage repair.
Is Top Gun Collision Repair accessible for customers with disabilities?
Yes, the facility has wheelchair accessible entrances, parking, and restrooms to accommodate customers with disabilities.
What payment methods are accepted at Top Gun Collision Repair in Frederick?
They accept American Express, Discover, MasterCard, Visa, cash, and mobile payments such as Apple Pay, Android Pay, and Samsung Pay.
Does Top Gun Collision Repair have onsite parking available for customers?
Yes, the shop provides onsite parking for customer convenience.
Are there any car rental agencies near Top Gun Collision Repair for customers needing a rental vehicle?
Yes, nearby car rental options include Budget Rent A Car, Avis Car Rental, Budget Truck Rental, and Budget Car Rental, which customers can use while their vehicles are being repaired.
What insurance agencies are located near Top Gun Collision Repair to help with claims?
Nearby insurance agencies include Nationwide Mutual Insurance Company and BMC Insurance, which may assist customers with insurance claims related to vehicle repairs.
Are there any towing services close to Top Gun Collision Repair?
Yes, Precision Towing is located nearby and can assist customers who need towing services to bring their vehicles to Top Gun Collision Repair.