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Ideal Hyundai of Frederick

4.1
(541 reviews)

Business Details

5871 Urbana Pike, Frederick, MD
21704, United States
(301) 663-3121
https://www.idealhyundai.com/

About

Car Dealer
Ideal Hyundai is proud to have served Maryland Hyundai drivers for decades. Stop by our Frederick car dealership if you're in need of Hyundai service or wish to buy a new Hyundai. Our Hyundai dealership in Frederick, MD, can help you secure a new Hyundai lease or apply for other auto financing options!

Details

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Location

Ideal Hyundai of Frederick
5871 Urbana Pike, Frederick, MD
21704, United States

Hours

Reviews

4.1
541 reviews
5 stars
382
4 stars
35
3 stars
9
2 stars
11
1 star
104

What are people saying?

AI-generated from recent customer reviews

Sales Experience

Customers consistently praised the sales team for their knowledge, patience, and low-pressure approach, particularly highlighting salespeople like Raj, Abhi, and Luis.

Customer Service

Many reviews noted exceptional customer service, with specific mentions of staff members like Donovan and Missy, who went above and beyond to assist customers.

Post-Purchase Issues

Several customers reported dissatisfaction with post-purchase service and communication, particularly regarding financing and warranty issues.

Service Department

While some customers had positive experiences with the service department, others expressed frustration with service quality and communication.

Transparency Concerns

Multiple reviews indicated issues with transparency in pricing and financing, leading to customer distrust and dissatisfaction.
  • BA
    Brook Assegid
    today
    5.0
    I had an amazing experience at Ideal Hyundai! The whole process was smooth and stress-free. A special thank you to Abi he was professional, knowledgeable, and very patient. He answered all my questions and made sure I felt comfortable with my decision. If you’re looking for great customer service and honesty, I highly recommend asking for Abi!”
  • PS
    prabir sarkar
    1 day ago
    5.0
    Had an excellent experience with this great guy Abhimanyu Mishra .He was honest, patient, and made the whole process easy with zero pressure. Answered all my questions and helped me find the right car at a fair price. I’d definitely recommend him to anyone looking to buy a vehicle.
  • MC
    Maria Clegg
    1 day ago
    5.0
    I just bought a 2026 Tucson Limited at Ideal. My sales person, Abhi, was great; he really looked out for me and kept me up to date concerning when my car would be delivered. He handled his part in the sale efficiently; has never tired of answering my questions concerning aspects of the sales (I bought my previous Tucson from him, too) or how to use certain features. Dennis and Bill were great, too. They handled their parts well. They all combined to make it a good experience. I walked out feeling very happy with my purchase.
  • SR
    Sophie Richmond
    4 days ago
    5.0
    I had an absolutely AMAZING experience working with Raj. From start to finish, he was patient, knowledgeable, and genuinely cared about helping me find the right vehicle — not just making a sale. He answered every question I had (and I had a lot!), explained everything clearly, and made the entire process feel smooth and stress-free. I never felt pressured or rushed. He went above and beyond to make sure I was comfortable with my decision and understood all my options. Buying a car can be overwhelming, but he truly made it such a positive experience. I’m so grateful for his help and would recommend him to anyone looking for a vehicle!
  • DL
    Dan Lawton
    Feb 23, 2026
    1.0
    Just purchased a Tucson Hybrid. I went to Ideal Hyundai because advertising indicated that they were offering 0% financing. However, when I decided upon the hybrid model, I was told that 0% was only for gasoline models. That should have been a red flag, but I decided to go through with the purchase anyway. Then, a week later, I receive a marketing email offering 0% on the hybrid model. When I called asking them to adjust my rate I was refused. My salesperson, LUIS REYES, was fabulous, and had nothing to do with this unethical practice. I highly recommend him. But because management refuses to make this situation right, I suggest being very careful about purchasing from Ideal Hyundai. They could fix this problem but choose not to. They could prioritize customer satisfaction over corporate profit but choose not to. Beware.

Frequently Asked Questions About Ideal Hyundai of Frederick

What are the operating hours of Ideal Hyundai of Frederick?

Ideal Hyundai of Frederick is open Monday through Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and is closed on Sundays.

Where is Ideal Hyundai of Frederick located?

The dealership is located at 5871 Urbana Pike, Suite Hyundai, Frederick, MD 21704, USA.

Brand Certified Facts from Ideal Hyundai of Frederick

This information is certified by Ideal Hyundai of Frederick and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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