Business Details
About
Car DealerGMC Dealer
Location
Hours
Reviews
4.0
470 reviews
5 stars
308
4 stars
43
3 stars
17
2 stars
21
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly in the sales and service departments.
Service Delays
Several reviews highlighted issues with long wait times for service appointments and delays in completing repairs.
Sales Experience
While some customers had positive experiences with sales staff, others reported feeling pressured or misled during the purchasing process.
Service Quality
Mixed feedback on service quality; some customers were satisfied with repairs, while others experienced unresolved issues or poor communication.
Communication Issues
Customers expressed frustration over lack of communication regarding service status and delays in receiving vehicle tags.
- ARAnn RohrerDec 20, 20251.0I made appointment for 8:30 am this morning. I dropped off last night. I tried to stop by 2 PM. They still don’t do oil change. They want me to wait one hour so I bring back also Service manager is a very bad person before Service manager was wonderful. I really loved that person not brand new one.
- NRNathan ReelDec 17, 20255.0Everyone I worked with was great. From Krystal to Bill in finance, I felt like everyone was honest with me and very helpful.
- SHStacey HeardNov 22, 20252.0The staff is exceptional, but the limited number of loaner vehicles is the reason for my low review, and I now need to visit another shop to accommodate our needs
- SCSara CasadoNov 17, 20255.0Very professional, timely, and friendly.
- CHCarroll HoganOct 26, 20255.0Thank you to Rob and Jake in the Service Dept on Sat, Oct 25. I truck a Deer on Saturday morning on I-70 while on my way to PA to visit my daughter. I stopped in the Service Lane with my Ford EcoSport to ask for a quick assessment to be sure I didn't have any Radiator damage. There were no warning lamps on to indicate there was an issue, but I wanted a 2nd opinion. Rob didn't see anything of real concern and had Jake a service tech take a look as well. Damages appear to be cosmetic for the most part . They taped up my Bumper Cover and Headlamp to secure them for my travel. Thanks so much to you both for you assistance especially on a competitive brand (FORD). Regards, Carroll Hogan
Frequently Asked Questions About Ideal Buick GMC
What is the address of Ideal Buick GMC?
Ideal Buick GMC is located at 5903 Urbana Pike, Frederick, MD 21704, USA.
What are the opening hours of Ideal Buick GMC?
Ideal Buick GMC is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and closed on Sundays.
How can I contact Ideal Buick GMC by phone?
You can reach Ideal Buick GMC by phone at +1 301-663-3121.
Where can I find more information about Ideal Buick GMC online?
You can visit their official website at https://www.idealbuickgmc.com/ or their Facebook page at https://www.facebook.com/247647692704302.
What types of vehicles does Ideal Buick GMC specialize in?
Ideal Buick GMC specializes in Buick and GMC vehicles, offering car sales and automotive repair services.
Is Ideal Buick GMC open on Sundays?
No, Ideal Buick GMC is closed on Sundays.
Are there other car dealers near Ideal Buick GMC?
Yes, nearby car dealers include Renn Kirby Mitsubishi, Ideal Hyundai of Frederick, Volvo Cars of Frederick, Audi Frederick, and Ourisman VinFast.
Can I find automotive repair services near Ideal Buick GMC?
Yes, nearby automotive repair services include Classic Upholstery and Glass, Maryland Collision Center, AAMCO Transmissions & Total Car Care, and Aireco Supply.
Are there convenience stores or gas stations near Ideal Buick GMC?
Yes, Sheetz and Southern States serve as nearby convenience stores and gas stations.
What nearby places can provide automotive parts and accessories?
Nearby places for automotive parts and accessories include Ideal Hyundai of Frederick, Steven at Ideal Hyundai, Ken's Ideal Autogroup, and MSP Racing.