Enterprise Rent-A-Car

4.3
365 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1410 W Patrick St, Frederick, MD
21702, United States
(301) 631-6884
https://www.enterprise.com/en/car-rental/locations/us/md/frederick patrick-st-1645.html
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About

Car Rental AgencyVan Rental
Need a rental car in Frederick, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our patrick Street location today.

Location

Enterprise Rent-A-Car
1410 W Patrick St, Frederick, MD
21702, United States

Hours

Reviews

4.3
365 reviews
5 stars
270
4 stars
29
3 stars
16
2 stars
9
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and helpful, particularly highlighting individuals like Nolan, Troy, and Mariam.

Vehicle Condition

Several reviews noted issues with vehicle cleanliness and maintenance, with some customers receiving dirty or poorly maintained cars.

Reservation Issues

Customers frequently reported problems with vehicle availability, including receiving different vehicles than reserved and last-minute cancellations.

Efficiency

Many reviews mentioned quick service and efficient processes, especially when picking up and dropping off vehicles.

Mixed Experiences

While some customers had excellent experiences, others expressed frustration with service inconsistencies and poor communication.
  • MD
    Mary Douglas
    Nov 12, 2025
    1.0
    “We’ll Pick You Up” — Eventually. Maybe. Enterprise’s slogan should really be “We’ll Forget to Pick You Up.” I confirmed a 9:00 AM pickup from the autobody shop where my car is being serviced — and then stood outside in 40° weather waiting for a ride that never came. No call, no update, no apology — just radio silence while I froze outside. If you’re looking for a company that values your time as little as possible, this is it. I’d give zero stars if Google would let me.
  • EE
    Eduardo Escamilla
    Nov 3, 2025
    5.0
    Excelente atención
  • TO
    Tunde Oni-Daniel
    Oct 9, 2025
    1.0
    Terrible team and poor customer service. Trying to upsell due to earlier arrival and being completely disingenuous.
  • DP
    David Potocnik
    Sep 30, 2025
    5.0
    Nolan, the manager had me picked up right away and into a rental for my trip. The same thing when I got back, he got me right home, no waiting around. First excellent rental experience!
  • SP
    Sara Estefania Torres Pabon
    Sep 23, 2025
    3.0
    Good service but not excelente. Great car.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Frederick, MD?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury vehicles with flexible rental options.

Where is Enterprise Rent-A-Car located in Frederick?

Enterprise Rent-A-Car is located at 1410 W Patrick St, Frederick, MD 21702.