AutoZone Auto Parts

4.3
285 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone in Frederick, MD is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Frederick, MD or call us at (301) 378-7495.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
5719 Buckeystown Pike, Frederick, MD
21704, United States

Hours

Reviews

4.3
285 reviews
5 stars
190
4 stars
44
3 stars
24
2 stars
5
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for rudeness and poor communication.

Staff Knowledge

Several customers noted that while some staff members were very knowledgeable and provided excellent assistance, others lacked the necessary expertise to help effectively.

Store Experience

Customers appreciated the cleanliness and organization of the store, but some reported long wait times and inadequate service during busy periods.

Product Availability

Many customers found that the store had a good selection of parts in stock, although there were instances of incorrect items being sold.

Professionalism

There were complaints about unprofessional behavior from certain staff members, contrasting with positive experiences from others who demonstrated great customer care.
  • JS
    John Sal
    2 days ago
    5.0
    Great experience, staff was very helpful, would recommend to buy products here.
  • CM
    Carlton M
    Nov 5, 2025
    5.0
    Got parts no line quick service
  • AE
    Axel Estrada
    Oct 10, 2025
    1.0
    Bad service, the guys make a call and don’t answer quickly, you have to wait for them to finish the call
  • DC
    Darren Clark
    Oct 8, 2025
    5.0
    Really great customer service went above and beyond to help me and my car
  • BS
    BEN TEACHER Safe
    Sep 9, 2025
    1.0
    ZERO communication skills and RUDE My 90 days expired to return my wheel bearing. I assumed it’s not which is okay. The warranty policy says that you can exchange it at any AUTOZONE STORE. The team was lazy and very unprofessional and denied to do an exchange. The white mid 50s, grey hair was so RUDE Fortunately the lady helped me pull out the information on my account but couldn’t do the exchange. I will never visit your store again. Urbana store was much better and sweeter, learn LEADERSHIP and COMMUNICATION from them. You are so disappointing (Grey Hair especially) Learn how to calm customers and communicate with them as Autozone customers I would never visit your store again

Frequently Asked Questions About AutoZone Auto Parts

What are the operating hours of AutoZone Auto Parts in Frederick, MD?

AutoZone Auto Parts in Frederick, MD is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 7:00 PM.

Does AutoZone Auto Parts offer in-store pickup and delivery services?

Yes, AutoZone Auto Parts offers in-store pickup, curbside pickup, and same-day delivery services to customers.