Enterprise Rent-A-Car

4.1
234 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

10701 Indian Head Hwy, Fort Washington, MD
20744, United States
(301) 292-9700
https://www.enterprise.com/en/car-rental/locations/us/md/fort-washington-1647.html
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About

Car Rental AgencyVan Rental
Need a rental car in Fort Washington, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Fort Washington location today.

Location

Enterprise Rent-A-Car
10701 Indian Head Hwy, Fort Washington, MD
20744, United States

Hours

Reviews

4.1
234 reviews
5 stars
155
4 stars
27
3 stars
15
2 stars
3
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting individuals like Janae and Brent for their exceptional service.

Reservation Issues

Several reviews noted problems with reservations, including unavailability of reserved vehicles and poor communication regarding reservations.

Cleanliness and Vehicle Quality

Customers appreciated the cleanliness and quality of the vehicles, although there were some complaints about specific cars having issues.

Staffing Concerns

Multiple reviews mentioned understaffing during busy times, leading to longer wait times and stressed employees.

Mixed Experiences

While many customers had positive experiences, there were notable negative reviews regarding unprofessional behavior and lack of accountability from some staff.
  • KW
    keith walker
    Nov 7, 2025
    5.0
    There was no wait they were helpful polite men and women there was no problem with my experience I cant speak for when you go but the check out girl was super cute wit her black @
  • BA
    Brayan Alonzo
    Nov 6, 2025
    1.0
    First of all, they gave me a different car than the one I had rented. Second, I had to pay for an extra day because they closed the office before their supposed closing time. I arrived late but within business hours due to traffic, and when I got there, they were already in their cars and leaving the parking lot.
  • CG
    Corey Gonzales
    Sep 7, 2025
    5.0
    Miss Brown was great, she is very kind and friendly. She made the car rental process easy and provided exceptional customer service.
  • DS
    Denise Striggles
    Aug 28, 2025
    5.0
    Always satisfied with the way I'm treated. Concerned about your needs.
  • KT
    Kp truth
    Aug 14, 2025
    1.0
    I made a reservation about a week in advance. Checked in and paid on the website for rental. A message was left for me to call the manager Mr. Walker because they did not have the vehicle I reserved. I called Mr. Walker he was extremely unprofessional. I could not ask questions or get a word in edgewise. Although I paid for my reservation and checked in I asked for another option besides the downgrade and I was told I’m not renting today. He hung up. Mr. Walker needs training in customer service.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Fort Washington offer?

They offer a wide range of vehicles including standard cars, vans, and luxury cars with flexible rental options.

What are the operating hours for Enterprise Rent-A-Car in Fort Washington?

Open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.