Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Details
- RestroomAvailable
Location
Gerber Collision & Glass
8528 Baltimore National Pike, Ellicott City, MD
21043, United States
Hours
Reviews
4.2
107 reviews
5 stars
78
4 stars
7
3 stars
3
2 stars1
1 star
18
- JBJerome BenningOct 30, 20251.0Cristy was absolutely rude! I had car sent in for estimate to see if I need to involve insurance company. She calls and says I need to get insurance involved. I file claim and get a message saying car is totaled. Called shop to inquire about car. I asked what estimate to repair car was. Cristy told me that no estimate was done because insurance company totaled it out. I called ins co and they told me Gerber said it was totaled. Called Cristy again and she told me it was ins co. She said that they don’t do estimates on totaled cars. I asked how it was determined totaled if they didn't do an estimate? She lied and failed to accept responsibility for what she told me the consumer. When questioned about what she told me, became rude and hostile and hung up on me. Called to speak to the supervisor and she was even more rude when she answered the phone. Without me being able to ask any questions or talk, supervisor was rude, condescending, told me to talk to ins co and hung up in my face. She was rude, loud, and over talked me and wouldn’t allow me to speak. Customer service is horrendous and wouldn’t recommend because of the two ladies I spoke with, Christy and her “supervisor”! Because of those two, I will never take my car to a Gerber anywhere. This is coming from a person with a 50 car collection.
- JTJordan TaylorSep 18, 20255.0Great guys working here, very friendly and super quick with help when asked!
- TCTheresa CarterSep 11, 20251.0DON’T GO HERE!!! They destroyed my son’s car! It was a hit and run! Not my son’s fault but we were treated as if it was. They took the car apart, even parts that didn’t need to be taken apart. Then they refused to fix it because they found prior damage. Instead of giving us the option to fix it (outside of insurance) they stuffed all of the parts in the car and let it sit until we towed it to another collision shop. Because they shoved the parts in the car so negligently there was further damaged to parts that shouldn’t have been. We towed our car to O’Donnell Collision and they refused because there was no “money in it for them”. Then we towed it to Carbody Collision in Laurel MD and they fixed everything beautifully and we couldn’t be happier!!!
- CTCASH TangoAug 26, 20251.0Don't bring your car here, they'll take out a lot of broken parts etc. to get extra money from the insurance. I don't recommend it, stay away from here.
- RCRea CarlyleAug 7, 20255.0Gerber Collision off of Balto National Pike has tremendous customer service. Several years ago, they did a great job with the body work on my Acura. Just yesterday, I stopped by for an assessment of damage to my new car. Kim, the General Manager, spent a good bit of time walking through options for me to save money and keep from filing an insurance claim. She had her team buff paint to my front quarter panel and bumper at no charge! The work looks great and it saved me thousands. I highly recommend Gerber to everyone I know.
Frequently Asked Questions About Gerber Collision & Glass
What services does Gerber Collision & Glass in Ellicott City offer?
Gerber Collision & Glass provides services including paintless dent repair, auto body repair, windshield replacement, collision repair, dent removal, bumper repair, auto glass services, and estimates.
What are the operating hours of Gerber Collision & Glass in Ellicott City?
The business operates Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays, as well as major holidays like Thanksgiving, Christmas, and New Year's Day.
Does Gerber Collision & Glass provide a warranty on their repairs?
Yes, the company offers a Lifetime Guarantee on workmanship for as long as you own your vehicle.
What payment options are accepted at Gerber Collision & Glass?
They accept American Express, Check, Discover, MasterCard, and Visa.
Can I get a free estimate for collision or auto glass repair at Gerber Collision & Glass?
Yes, Gerber Collision & Glass offers free estimates for both collision auto body repairs and auto glass quotes.
In which language do they primarily communicate at Gerber Collision & Glass?
The primary language spoken at Gerber Collision & Glass is English.
Where is Gerber Collision & Glass located in Ellicott City?
It is located at 8528 Baltimore National Pike, Ellicott City, MD 21043, USA.
Which nearby car dealerships can customers visit before or after their appointment at Gerber Collision & Glass?
Customers can visit National Motors and Norris Auto Connect, both nearby used car dealers, to explore vehicle options before or after repairs.
Are there places for relaxation or fitness near Gerber Collision & Glass while waiting for vehicle repairs?
Yes, nearby you can find Art of Living, a meditation and yoga center, and Normandy Health & Fitness gym for relaxation and fitness activities.
Where can customers find refreshments or a meal near Gerber Collision & Glass during their visit?
Nearby options include Luna Cat Collective café, Pollo Feliz & Taqueria Mexican restaurant, and Roaming Burger food truck for refreshments and meals.