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Enterprise Rent-A-Car

4.2
(224 reviews)
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Business Details

10270 Baltimore National Pike, Ellicott City, MD
21042, United States
(410) 480-9664
https://www.enterprise.com/en/car-rental/locations/us/md/ellicott-city-1805.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Ellicott City, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Ellicott City location today.

Location

Enterprise Rent-A-Car
10270 Baltimore National Pike, Ellicott City, MD
21042, United States

Hours

Reviews

4.2
224 reviews
5 stars
155
4 stars
25
3 stars
10
2 stars
6
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Angela and David for their outstanding service.

Vehicle Condition

Most reviews highlighted that the vehicles were clean and well-maintained, although there were a few complaints about cleanliness in specific instances.

Reservation Issues

Several customers reported problems with reservations, including unavailability of vehicles despite confirmations, leading to frustration and inconvenience.

Efficiency

Customers appreciated the quick and efficient rental and return processes, although some noted delays during peak times.

Mixed Experiences

While many had positive experiences, there were notable negative reviews regarding poor communication and unprofessional behavior from some staff.
  • NM
    Nick Minale
    Jan 13, 2026
    5.0
    Rented a large passenger van. The van was better than expected - it was a Mercedes ! Car was clean and ready for me when I showed up at my expected time. When i dropped it off, the whole process took only 5 minutes. Great customer experience !
  • MS
    Mickle Stralka
    Jan 5, 2026
    5.0
    Andreea was very helpful and had great customer service.
  • AJ
    A Jackson
    Jan 4, 2026
    5.0
    Representatives were pleasant and helpful during my visit. They ensured I received a good vehicle for my needs. Simple and quick service. Kudos to the Ellicott City location 👏🏾👏🏾👏🏾👏🏾👏🏾
  • SH
    Shahzad Hussain
    Dec 18, 2025
    5.0
    I had an excellent experience with Enterprise Rent-A-Car, and I especially want to recognize the manager, Angela, for her outstanding service. She was professional, courteous, and extremely helpful throughout the entire process. Angela went above and beyond to ensure everything was handled smoothly and efficiently, making the rental experience stress-free. The vehicle was clean, well-maintained, and ready on time. Customer service at this location truly stands out, and it’s clear that Angela leads her team with care and professionalism. I would highly recommend this Enterprise location and will definitely use them again in the future.
  • JU
    Janice Ulrich
    Dec 15, 2025
    1.0
    On 11/25/25 my husband showed up at the Ellicott City branch to pick up a reserved vehicle with confirmation number in hand. He was told they/we had no vehicle and there were no options given despite making a reservation several weeks in advance. The branch stated they left a voicemail the day before with my husband. None was received because they had the incorrect number on file. With 4 adults who'd taken time off work for the Thanksgiving trip, luggage and coolers packed and hotel reservations in another state where we were expected, there was no way to get another car on such short notice. No compensation has been offered, just sympathy with the message: "It's out of our control.". There has been no follow up from the area managers after 5 calls who've stated the matter has been escalated. This is first escalation on our part to make public this matter. Janice Ulrich
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Ellicott City, MD?

Enterprise Rent-A-Car is located at 10270 Baltimore National Pike, Ellicott City, MD 21042.

What are the operating hours of Enterprise Rent-A-Car in Ellicott City?

Enterprise Rent-A-Car operates Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 2:00 PM, and is closed on Sundays.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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