Enterprise Rent-A-Car

Reviews

• JC

  Jack Cooper

  3 days ago
  1.0
  The $137 I paid at the beginning of my rental was never credited to my final invoice, which caused me to be overcharged by more than $200. My responsibility was $9 per day for 40 days, and my insurance covered $30 per day. Based on these amounts, the initial $137 should have been deducted from my final balance, but it was not. I am requesting an immediate correction and reimbursement for the overcharge.
• SS

  Sabrina Shants

  Feb 24, 2026
  5.0
  Everyone was very friendly and helpful👍
• AP

  Andrew Poretz

  Jan 30, 2026
  1.0
  Reserved car for 8 am first they had to detail then oh no it was empty we are going to fill up for comes back we put a quarter tank in it you can return it on a quarter stay away from this place who rents a car with a quarter tank this place is garbage and should a shamed to be in business
• MM

  Matt M

  Jan 4, 2026
  5.0
  This is the only location I rent from Ernest is a amazing guy best customer service around that man deserves some recognition
• JL

  Jay Lawson

  Dec 24, 2025
  1.0
  We made a confirmed reservation more than a month in advance, arrived as scheduled, and were told no vehicle was available. No advance notice. No contingency plan. No attempt at accountability. The reservation meant absolutely nothing. When we questioned why a confirmed reservation was not honored, the situation escalated further when an Enterprise employee (Robert Estes) used profanity toward me. That alone should warrant immediate corrective action. After experiencing this firsthand, I reviewed other negative feedback for this location and found multiple reviews describing the same issues: reservations not honored, customers left stranded, and staff responding with dismissiveness or hostility. That points to a systemic management failure, not a one-time lapse. Enterprise markets itself as reliable and customer-focused. This location demonstrates the opposite — operational incompetence paired with unacceptable employee conduct. A company that repeatedly fails to honor reservations and allows staff to speak to customers this way cannot be trusted for time-sensitive or important travel. Until Enterprise addresses these recurring failures at a management level, customers should assume that a “confirmed reservation” offers no real assurance. Proceed with extreme caution — or choose another rental company entirely.

Frequently Asked Questions About Enterprise Rent-A-Car