Safelite AutoGlass

Reviews

• GW

  GraceCaroline Walker

  Apr 6, 2026
  5.0
  𝐖𝐇𝐄𝐍 𝐓𝐇𝐄 𝐖𝐎𝐑𝐊 𝐆𝐄𝐓𝐒 𝐃𝐎𝐍𝐄… 𝐓𝐇𝐀𝐓’𝐒 𝐓𝐇𝐄 𝐑𝐄𝐕𝐈𝐄𝐖. What a difference execution makes. After receiving an initial quote that was nearly double, I went with a more “reasonable” option through Auto Glass Now. They took everything—year, make, model, VIN—scheduled the job… and then showed up only to abort it. The explanation? That my Mercedes-Benz ML350 had a mechanical rearview mirror attached to the windshield— and somehow, that made the job “not doable.” That part didn’t sit right. Because if all the vehicle details were captured upfront, then the capability—or lack of it—should have been identified before dispatch, not in my driveway. No argument. No back and forth. I simply moved on. Booked with Safelite AutoGlass. Appointment confirmed. Payment handled online. Technician arrived… and quietly, professionally, got the job done. No theatrics. No excuses. No confusion. Just work. And that, for me, is the difference between a quote and a service. ⭐️⭐️⭐️⭐️⭐️ — well earned. #RockvilleMD #SilverSpringMD #WindshieldReplacement #CustomerExperience #ServiceMatters #DoneRight
• JM

  J Mack

  Apr 2, 2026
  5.0
  I had an excellent experience with Safelite. It was very easy setting up my appointment and the convenience of the tech coming to my house was very helpful. I liked knowing the price up front, and the tech (Noah) was on time, explained everything to me, and did excellent work.
• EE

  Eyob

  Mar 24, 2026
  1.0
  I brought my vehicle to Safelite for a windshield chip repair. The chip was small, but after the technician worked on it, the damage became worse than it originally was. When I raised my concern about the repair, I was told that I would need to replace the entire windshield.Please see the attached pictures. The image with three photos shows how they advertise that they can fix the damage, while the single photo shows how they actually “fixed” the chips on my windshield. This clearly does not match what was promised. It felt like the goal was to push for a full windshield replacement instead of properly fixing the small chip. Based on this experience, I would not recommend this company.
• SS

  Shari Sternberger

  Mar 23, 2026
  4.0
  They did a great job taking care of my car and really paid attention to the little details, which I truly appreciated. Everything felt handled with care and professionalism. The only downside for me was the waiting area—it felt a bit less comfortable than I would have liked, with loud sports on TV. I understand it’s not possible to match everyone’s preferences, but a more neutral and calming atmosphere could help create a more welcoming experience for all. Overall, a positive experience with thoughtful service, and I would return again. 🚗✨ #CustomerExperience #ThoughtfulService #4StarReview
• TH

  Teaira Hill

  Mar 19, 2026
  1.0
  !!! BAD BUSINESS !!! Made an appointment with this location for my windshield to be fixed between the hours of 8am-1pm. Got a call the day before to confirm my appointment (which I did) just for them to not to call/ come. I had to reach out to them at 12:30pm and got no response…called back again and same thing. Then I called customer service and the lady couldn’t get in touch with them either . I got a funny feeling and decided to read the reviews and didn’t like what I saw. Ketrey called me at 1:12pm not to say he’s outside, but that he’ll be there “in about 12mins” 😒🙄. I definitely canceled that appointment ,cause the same way you can’t have effective communication.. is the same way you don’t deserve my $928 !!! Completely unprofessional and inconsiderate of people’s time !!!

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