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Safelite AutoGlass

3.8
(505 reviews)

Business Details

9255 Berger Rd, Columbia, MD
21046, United States
(888) 843-2798
https://www.safelite.com/stores/Columbia-MD

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Columbia area, turn to Safelite AutoGlass . Those in central Columbia or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 9255 Berger Rd, Safelite AutoGlass Columbia repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
9255 Berger Rd, Columbia, MD
21046, United States

Hours

Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
Saturday8:00 AM - 5:00 PM
SundayClosed

Reviews

3.8
505 reviews
5 stars
312
4 stars
31
3 stars
11
2 stars
27
1 star
124
  • GW
    GraceCaroline Walker
    Apr 6, 2026
    5.0
    𝐖𝐇𝐄𝐍 𝐓𝐇𝐄 𝐖𝐎𝐑𝐊 𝐆𝐄𝐓𝐒 𝐃𝐎𝐍𝐄… 𝐓𝐇𝐀𝐓’𝐒 𝐓𝐇𝐄 𝐑𝐄𝐕𝐈𝐄𝐖. What a difference execution makes. After receiving an initial quote that was nearly double, I went with a more “reasonable” option through Auto Glass Now. They took everything—year, make, model, VIN—scheduled the job… and then showed up only to abort it. The explanation? That my Mercedes-Benz ML350 had a mechanical rearview mirror attached to the windshield— and somehow, that made the job “not doable.” That part didn’t sit right. Because if all the vehicle details were captured upfront, then the capability—or lack of it—should have been identified before dispatch, not in my driveway. No argument. No back and forth. I simply moved on. Booked with Safelite AutoGlass. Appointment confirmed. Payment handled online. Technician arrived… and quietly, professionally, got the job done. No theatrics. No excuses. No confusion. Just work. And that, for me, is the difference between a quote and a service. ⭐️⭐️⭐️⭐️⭐️ — well earned. #RockvilleMD #SilverSpringMD #WindshieldReplacement #CustomerExperience #ServiceMatters #DoneRight
  • JM
    J Mack
    Apr 2, 2026
    5.0
    I had an excellent experience with Safelite. It was very easy setting up my appointment and the convenience of the tech coming to my house was very helpful. I liked knowing the price up front, and the tech (Noah) was on time, explained everything to me, and did excellent work.
  • EE
    Eyob
    Mar 24, 2026
    1.0
    I brought my vehicle to Safelite for a windshield chip repair. The chip was small, but after the technician worked on it, the damage became worse than it originally was. When I raised my concern about the repair, I was told that I would need to replace the entire windshield.Please see the attached pictures. The image with three photos shows how they advertise that they can fix the damage, while the single photo shows how they actually “fixed” the chips on my windshield. This clearly does not match what was promised. It felt like the goal was to push for a full windshield replacement instead of properly fixing the small chip. Based on this experience, I would not recommend this company.
  • SS
    Shari Sternberger
    Mar 23, 2026
    4.0
    They did a great job taking care of my car and really paid attention to the little details, which I truly appreciated. Everything felt handled with care and professionalism. The only downside for me was the waiting area—it felt a bit less comfortable than I would have liked, with loud sports on TV. I understand it’s not possible to match everyone’s preferences, but a more neutral and calming atmosphere could help create a more welcoming experience for all. Overall, a positive experience with thoughtful service, and I would return again. 🚗✨ #CustomerExperience #ThoughtfulService #4StarReview
  • TH
    Teaira Hill
    Mar 19, 2026
    1.0
    !!! BAD BUSINESS !!! Made an appointment with this location for my windshield to be fixed between the hours of 8am-1pm. Got a call the day before to confirm my appointment (which I did) just for them to not to call/ come. I had to reach out to them at 12:30pm and got no response…called back again and same thing. Then I called customer service and the lady couldn’t get in touch with them either . I got a funny feeling and decided to read the reviews and didn’t like what I saw. Ketrey called me at 1:12pm not to say he’s outside, but that he’ll be there “in about 12mins” 😒🙄. I definitely canceled that appointment ,cause the same way you can’t have effective communication.. is the same way you don’t deserve my $928 !!! Completely unprofessional and inconsiderate of people’s time !!!

Frequently Asked Questions About Safelite AutoGlass

Where is Safelite AutoGlass in Columbia located?

Safelite AutoGlass is located at 9255 Berger Rd, Ste 110, Columbia, MD 21046, USA.

What services does Safelite AutoGlass offer?

Safelite AutoGlass offers auto glass installation and repair, windshield chip and crack repair, windshield replacement, power window repair, and more with same-day service and insurance paperwork processing.

Brand Certified Facts from Safelite AutoGlass

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