Business Details
About
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Columbia area, turn to Safelite AutoGlass . Those in central Columbia or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 9255 Berger Rd, Safelite AutoGlass Columbia repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.7
460 reviews
5 stars
277
4 stars
28
3 stars
11
2 stars
25
1 star
119
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers generally praised the quality of service and professionalism of technicians, with many noting quick and efficient work.
Customer Service
Feedback highlighted issues with customer service, particularly with difficulty in reaching live representatives and handling complaints.
Inconsistency
Experiences varied significantly between locations, with some customers reporting excellent service while others faced unprofessionalism and poor communication.
Damage and Accountability
Several reviews mentioned damage to vehicles during service and a lack of accountability from the staff regarding these issues.
- BRBynia Reed2 days ago1.0GO ELSEWHERE. Admin from the shop called to say I needed to bring the car into the shop since it was going to rain all day. Fine. I cleared my entire day for the 1pm-6pm window so I could be available. She told me someone would call me to tell me when to bring it in. Never got the call, text, email. At 4pm, I called the shop and they have no note or record of anyone needing to call me for my appointment. Wasted an entire day waiting on a call due to incompetence.
- DWDerek WestrayDec 27, 20252.0Technician arrived after the arrival window I was given. I ended up walking to an appointment so that I could leave my car at the house for the tech to complete the work. Also the rubber seal around the windshield does not appear to cover as much around the windshield as the original windshield did so I’m really hoping this isn’t a problem down the road.
- DJDavid JacksonDec 26, 20254.0The shop in Columbia did a good job. Technician was excellent and my windshield looks great. Only complaint is that speaking to a live person was next to impossible. Having a lot of automation is fine, but sometimes things occur where the ability to speak to a live person is very important.
- SASly A.Dec 19, 20251.0I had a full windshield replacement performed by Safelite at their Columbia, Maryland location at 9255 Berger Road, Columbia, Maryland 21046. After the replacement, a crack developed in the dashboard at the base of the windshield, directly adjacent to the windshield seating area. I returned for a scheduled inspection, where staff verbally stated the issue was “not warranty related,” but declined to provide the determination or its reasoning in writing. Despite requesting documentation, no written findings, policy citation, or technical explanation were provided. In addition to the damage itself, I was disappointed by the unprofessional handling of the situation, including the refusal to document the decision or explain the basis for it. I have escalated this matter to Safelite corporate and am requesting a transparent, written review and resolution. I hope Safelite corporate will address both the underlying issue and the way this concern was handled at the store level.
- DMDavid MannDec 4, 20251.0While we were off to a good start because I showed up exceedingly early and they started early, this has been about the most unprofessional transaction of my life. Very little has to do with the installation, but while in the waiting room area, I heard my 700 hp truck take off at max performance and continue at full bore. When they came back after 25 minutes after "road test", I was down a quarter tank of gas, plus the mileage calculator showed 12.9 vs by 13.4 drop off. plus they left a tool inside (electronic calibration tool to work with software...high $$ which I was decent enough to return before I departed), to find out 2 days later, they didnt tighten down my windshield wipers. Left mediocre feedback to corporate because I didnt know about the windshield wipers at that time...and to date, havent heard one peep. Go to this place, apparently, if you want a ferris bueller type experience, and count on no accountability or recognition of an off quality experience.... FOLLOW UP- As you can see from Safelite's response, no accountability is taken. Sure a road test is reasonable... but unleashing the whole engine to the point where the gas gauge is moved and your computer shows a massive mpg counter hit? Na bruh. Thats not a road test, thats a joy ride. Thanks for proving that you don't care to improve.
Frequently Asked Questions About Safelite AutoGlass
Where is Safelite AutoGlass in Columbia located?
Safelite AutoGlass is located at 9255 Berger Rd, Ste 110, Columbia, MD 21046, USA.
What services does Safelite AutoGlass offer?
Safelite AutoGlass offers auto glass installation and repair, windshield chip and crack repair, windshield replacement, power window repair, and more with same-day service and insurance paperwork processing.
What payment methods are accepted at Safelite AutoGlass?
Safelite AutoGlass accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
What are the operating hours for Safelite AutoGlass in Columbia?
Safelite AutoGlass is open Monday through Saturday from 8:00 AM to 5:00 PM and closed on Sundays.
Does Safelite AutoGlass provide mobile or in-shop auto glass repair?
Yes, Safelite AutoGlass offers both in-shop and mobile auto glass repair and replacement services in the Columbia area.
Is Safelite AutoGlass Columbia wheelchair accessible and do they require appointments?
Yes, the location has a wheelchair accessible entrance and requires appointments for service.
Which postal codes does Safelite AutoGlass Columbia serve?
Safelite AutoGlass serves multiple postal codes including 21046, 21045, 20763, 20723, 20794, 21044, 20701, 21150, 20725, 20724, 21075, 20707, 20759, 20755, 21042, 21029, 20709, 20726, 20708, and 20866.
What nearby automotive services can I find near Safelite AutoGlass Columbia?
Nearby automotive services include NTB-National Tire & Battery, Merchant's Tire & Auto Centers, The Lube Center, Columbia Auto Collision Center, Advance Auto Collision Center, Meineke Car Care, and Mr. Tire Auto Service Centers.
Are there nearby places to get a car wash or window tinting close to Safelite AutoGlass?
Yes, The Tinting Firm, Atomic Auto Salon, and Dolly's Columbia Carwash are nearby and offer window tinting and car wash services.
What recreational spots are around Safelite AutoGlass in Columbia for customers to visit?
Customers can visit nearby recreational spots such as Park Centennial, Howard County Recreation and Parks, Goldfish Swim School - Columbia, Dominique Dawes Academy, iGolf72, and NinjaBE for activities before or after their visit.