Mr. Tire Auto Service Centers

Reviews

• TL

  Timothy LaNore

  Nov 17, 2025
  3.0
  My wife's car needed tires, alignment and a lot of brake work. We got a good deal on the tires and the cost for the brake work was more than we expected. We got the car home, a drive less than 10 miles and the brakes were burning up. Our garage smelled like a charcoal grill. We took the car right back and because of the problems, the manager jumped in and corrected what wasn't done right as well as things that the mechanic who initially did the work missed. We "had" used NTB for many years but decided to dump them because of shoddy work, over priced repairs and many of their value added services have been watered down since Mavis took over. Case in point is that when buying tires from them you only got lifetime rotation but rebalancing cost extra. A lot extra. Thankfully you guys still offer lifetime rotation AND rebalancing. However our experience with having mechanical work done at Mr. Tire wasn't any better than what we've experienced at NTB. Moving forward it is our hope that we don't have problems with having Mr. Tire do mechanical work on our vehicles. While I can't remember his name, your very young manager at the Berger Rd. In Columbia MD seems knowledgeable and competent at correcting problems.
• CC

  Craig Cyr

  Nov 11, 2025
  1.0
  Mr. Tire does not make it easy to claim or use the road hazard policy you can purchase for additional coverage. In my opinion they are not interested in helping you in the worst time when you need help and do everything possible to not honor the warrantees. See details below. I would strongly recommend not paying extra for something Mr. Tire will not easily honor I came in to Mr Tire store #721 in Columbia, Md, to have my flat tire replaced per the road hazard policy I purchased not three months prior. The manager of the location upon seeing the indication of driving on a flat tire (badly worn side walls) immediately voided the warrantee stating that if I had not driven on a flat tire the tire could have been plugged. After explaining to him I had no indication of a flat tire until a low pressure warning light can on while I was on an interstate hwy in the dark with no safe place to pull off and check the tire. After diving an addition 20 min I finally reached an exit to get off and and a safe place to check my tire and then changed to the spare. Even after explaining this he still denied my claim. After calling Monro Customer support. I explained my situation to them and they in turn called the store manager and still no change in result. I requested to talk to somebody else which they suggested the district manager but they would have to get permission to do so. They did and sent an email to him and 24hrs later I called the store back and the manager said that the decision to void the warrantee had not changed. I then ask the manager to call the District manager to have them call me questioning the direct verbiage on the paperwork I received regarding "Road Hazard" and what it said. Within an hour I received an offer that Mr. Tire would cover 80% of the cost of a new tire but I would be responsible for 20% because the tire was 3 months old and labor and taxes.
• WJ

  Wade Cansler Jr.

  Nov 10, 2025
  5.0
  Good customer service. The manager there was doing everything by himself. Answering phones, helping walk ins, and working on cars.
• SB

  Stephen La Bash

  Oct 29, 2025
  5.0
  Went to Mr. Tire and had an awesome experience! Had a slow leak from a nail puncture, went to Mr. Tire, no funny business - in & out in 25 minutes. $59.99 for the repair. Will go back again!
• BW

  Beck Wells

  Oct 21, 2025
  1.0
  Place is super shady. Tried to charge me 80$ to patch a leak in my tire. Then went out and said there was no noticeable leak and I need new tires because they were extremely worn (30k miles on them and regularly rotated). Took it to another place and they pulled a nail out in less than 15 minutes and sent me on my way for 30$.

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