AutoZone Auto Parts

Reviews

• NN

  Noel St. Jean (NoelSJ)

  Nov 2, 2025
  2.0
  Quick and easy drop in. Management is friendly. Only 2 stars downgrade due to incorrect part by the parts clerk. See below... Argh 😤 Unfortunately they sold me the wrong serpentine belt part by the parts person. The vehicle for look up was entered with one of the letters and number wrong. The year, make, (entered the wrong model). I didn't realize this until the party was brought to the mechanic! Then I was told it was the wrong part number and wrong length. Since this parts store was so far away it hard for me to return unless I can get a ride to the store. This has become
• CL

  CiCora Leigh

  Oct 31, 2025
  2.0
  My dad is a former AutoZone manager and mechanic, now senior management at O’Reilly Auto Parts, so I know what proper customer service and technical skills should look like. Unfortunately, that wasn’t the case here. The technician had to Google my Audi’s test codes from the OBD2 scan, gave me a card for an outside mechanic before finishing, and said they couldn’t replace my dead battery because they didn’t have the right computer system—claiming I could lose my car’s memory. We drove 30 minutes to O’Reilly in Glen Burnie, where they immediately replaced the battery using the correct backup tools and professional care. That store proved the job could easily be done; this AutoZone just didn’t want to do it or maybe didn’t know how. Disappointing experience here—thankful O’Reilly still upholds real standards of service.
• SJ

  Samad James

  Oct 31, 2025
  5.0
  Rick the new manager at dobbin switched my car battery out for me, he's a very nice person and easy to work with.. thanks alot Rick 🤙🏻
• AA

  Ava

  Oct 27, 2025
  1.0
  A male employee (I assume to be a manager, he was older) mansplained to me my own car. He was all confused when I explained the issue, and how I had already solved it and no longer needed his help. He said I was wrong, then proceeded to do exactly what I said to solve the issue. He again told me that I was wrong and walked away. I was so angry and upset but I didn’t yell at him or anything, I was very polite because that’s how I was raised. I probably could have been more assertive in fact. It’s because I’m an 18 year old woman with dyed pink hair, he didn’t believe me when I said I had figured it out. I know the car industry is known to be incredibly misogynistic, but this is not excusable. As women we are taught to just step aside to let men get stuff done, to save their egos, when in reality it’s much more efficient to collaborate. This man didn’t see me as a person, he didn’t think I had an opinion worth hearing, so he didn’t bother listening to me at all. I was left feeling silenced and ignored, without a voice. These things may seem small, but we have to call them out, and i should have in the moment, but I didn’t, so I’m writing this now.
• KK

  Keya

  Oct 26, 2025
  5.0
  I drove all the way from Southern Maryland (45 min trek!) to come here because the staff are very helpful and resourceful with my automotive care needs! I came here to purchase a cabin and engine filter and Rick was very patient, professional and helpful with showing me how to properly install them on my vehicle! He even went above and beyond and showed me how to install windshield wiper blades that I bought elsewhere! Thank you Rick!

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