Sheehy Toyota of Timonium Service & Parts Center

Reviews

• AS

  Andrew Solberg

  Apr 6, 2026
  2.0
  I ordered a tire rim from Sheehy over the phone. I asked the agent if I needed to pay for it first. He said I didn't have to. I could pay when I picked it up. I said that I had a Service appointment scheduled and asked if I needed to pick it up beforehand. He said I didn't have to and he would carry it over to Service, as it was right down the hall from Parts. When I received the invoice, Sheehy tried to charge me $100 more for the rim than I was quoted. I complained. They called parts and confirmed the amount I was quoted and changed the invoice. No apology. The Service Rep was impatient and seemed angry with me. Definitely unpleasant. I consider this bate and switch. I gave them a low rating on the post-service survey and received a call. They said that if you buy a part through Parts, the part is one price. If you get it through Service, it is a different price. I think this is unethical. I won't be using their Service again. Just warning you.
• SM

  Shiva Malla

  Mar 14, 2026
  5.0
  Thank you Anaya Moreland at Sheehy Toyota for helping me when I had a flat tire emergency. She was very kind, professional, and helped me quickly. I really appreciate your help, Anaya!
• JR

  Jennifer Riedmayer

  Feb 26, 2026
  5.0
  I just moved to the area and needed to get my car serviced after my cross country move. The service dept here was excellent. They checked out my car, sent me a video of the repairs needed and I was able to get the work completed the same day. Afterwards the tech Rusty came out and talked to me about my vehicle. Excellent customer service all around.
• BR

  Brett Riedmayer

  Feb 25, 2026
  5.0
  This is a fantastic place to get your Toyota vehicles serviced! From the customer service to the skilled technicians. It’s important to us we really care about our Toyota trucks and are extremely grateful we found a reliable company that we can completely trust. Thanks Michael for all the help today and Charles and Rusty who serviced our vehicles!
• BM

  Bill McMahon

  Feb 2, 2026
  1.0
  If I could give a 0 I would. I miss Bill Kidd's a lot - bought two cars here and never had a problem with service. Since the behemoth Sheehy bought it, it's already gone downhill. A tech forgot to do the simple act of putting the oil cap back on so the oil ended up splashing over the engine, almost causing a car fire and rendering the vehicle undriveable. We were stranded in DC with an impending big snowstorm bearing down. They did pay for the expenses of a taxi back to Balt, tow back to Balt, and other but the whole event was rather traumatic. To top it off, I find out now they don't take walk-ins for a simple check on a possible tire leak and a headlight that's out unless no one is there. Don't go here. We'll drive 20+ minutes out of our way to get our car serviced now and if I buy another Toyota I'll go up to York.

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