Sheehy Toyota of Timonium Service & Parts Center

Reviews

• EA

  Elizabeth Arguelles

  Nov 24, 2025
  1.0
  I purchased my Toyota Corolla from Bill Kidd’s in 2019 and have taken it back to this location for every service since then. I never had a single issue, until now. My most recent visit was so unacceptable that I feel obligated to warn others. To put the it into perspective, my Corolla at the time of visit had 80,000 miles. I had a 2:30 PM drop-off appointment because my car was making an intermittent metal clanking noise from the underneath rear area of my car while the engine was under throttle and torque. The sound only could be heard during accelerating forward and in reverse. My service advisor was Robert Edelstein. Despite having a scheduled appointment, my car sat for nearly two hours and wasn’t touched until 4:08 PM. After barely 20 minutes of “inspection,” Robert told me both of my upper control arms needed to be replaced and quoted me about $2,300. When I asked how serious it was, he casually said it “wasn’t that bad” and blamed it on normal wear and tear, which made absolutely no sense based on the noise I described & how I was still able to use my sterling wheel with no problem. He continued to explain it to me but I was not convinced that this was the source of the noise I was hearing. The way he spoke to me made it very clear he assumed I didn’t know anything simply because I’m a young woman. I felt dismissed, talked down to, and flat-out taken advantage of. I still paid the $170 diagnostic fee, but I left feeling completely disrespected and honestly shocked at how far the customer service has fallen. I was advised by Robert that the service center closes at 5pm. The inspection of my Corolla felt rushed and careless. I went to another mechanic for a second opinion because something about that quote felt off, and I was right. The real issue was an $85 fix to my exhaust hanger. Nothing was wrong with my control arms. The fact that a Toyota service center couldn’t correctly diagnose a Toyota Corolla is ridiculous, but what’s worse is that they tried to push a $2,300 repair I didn’t even need. And to top it all off, Robert admitted the control arms “weren’t that bad” and actually suggested I “just turn up my music” so I wouldn’t hear the noise. That is not only unprofessional, it’s dangerous and insulting. I’m beyond disappointed. I trusted this service center for years, but since Sheehy took over, the quality and integrity have gone downhill fast. I should not have to pay for an incorrect diagnosis or feel like I’m being targeted because of my age or gender. I would absolutely NOT recommend bringing your vehicle here. Customers deserve better than this.
• HW

  Henry Wong

  Oct 5, 2025
  4.0
  Good customer service!
• LZ

  Lambert Zirkind

  Aug 22, 2025
  2.0
  I believe our salesman was on three clients at the same time and not focus on my wife's needs.
• SC

  Sung Choi

  Aug 21, 2025
  1.0
  For the past 7 years, I’ve brought all three of my cars here for service, but this is the first time I’ve ever been charged a diagnosis fee. Maybe it’s because the ownership changed? If I had just taken the estimate and gone somewhere else, I would understand, but I went ahead with the repair right away and was still charged. I even spoke with the service advisor and the manager, but they did not offer any credit. I don’t think I’ll be coming back here for vehicle purchases or service in the future.
• AA

  Andrew

  Aug 18, 2025
  1.0
  New truck had the oil changed found some drops of oil few days later under truck. Turns out the oil drain plug was finger tight. Last time I got my tires rotated and there were scratches on my new rims from this location. Will not be returning, DO NOT RECOMMEND this location.

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