Safelite AutoGlass

4.1
731 reviews

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts Store
Do you have glass damage? For windshield repair and replacement in the Capitol Heights area, turn to Safelite AutoGlass . Those in central Capitol Heights or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 8701 Ritchie Dr, Safelite AutoGlass Capitol Heights repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
8701 Ritchie Dr, Capitol Heights, MD
20743, United States

Hours

Reviews

4.1
731 reviews
5 stars
509
4 stars
59
3 stars
29
2 stars
24
1 star
110

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many praised the professionalism and friendliness of technicians, several reviews highlighted poor communication and unsatisfactory responses from front desk staff.

Service Quality

Customers appreciated the quick and efficient service provided by technicians, but there were notable complaints about mistakes, such as incorrect parts being ordered and inadequate repairs.

Scheduling Issues

Several customers experienced frustrations with appointment scheduling, including cancellations and delays that led to significant inconvenience.

Professionalism

Many reviews commended the professionalism of technicians, with specific mentions of their courteous and knowledgeable approach during service.

Value for Money

Some customers felt that the pricing was high compared to competitors, leading to dissatisfaction, especially when service did not meet expectations.
  • CG
    CRIS GO
    1 day ago
    1.0
    Not satisfied with the repair , the technician came like in 20 min saying he did the best but I dont think they work on it properly. For a $200 repair for one Crack less than a quarter. If I knew this was their best I should have done it for $15 box with a repair kit.
  • LN
    Latonia Nicholson
    3 days ago
    5.0
    This is my first time using Safelite and I was overly impressed with the service at this location. My service tech was Michael (shot out to him). He was professional from the beginning to the end. Michael explained that he would try his best to repair my chip to it's original state. His actions matched his words. You CAN'T see where the damage was WITHOUT him identifying the area of damge. Thanks Michael for keeping my RC 350 F Sport beautiful!
  • MA
    Michelle Aikens
    Nov 16, 2025
    5.0
    I received an appointment date and time within 24 hours of contacting my insurance company. My technician was very knowledgeable and had amazing customer service.
  • WM
    William Lemuel Mori-Ramos
    Nov 13, 2025
    5.0
    Quick service, without me having to take my vehicle to a shop. It took less than an hour, and I waited in the comfort of my own home. Very convenient service that I highly recommend. At the time I made the appointment, they were even able to directly check in with my insurance provider for pricing, saving me a step.
  • MM
    Maaco Upper Marlboro
    Nov 10, 2025
    5.0
    Danielle made this experience so easy. She was so helpful and really made me feel comfortable while waiting to get my windshield replaced. Her Attitude, her compassion and knowledge of her job really just made every flow smooth.

Frequently Asked Questions About Safelite AutoGlass

What types of auto glass services does Safelite AutoGlass in Capitol Heights offer?

Safelite AutoGlass offers windshield repair and replacement, chip and crack repairs, power window repair, back and side glass replacement, and windshield wiper replacement.

Where is Safelite AutoGlass located in Capitol Heights?

It is located at 8701 Ritchie Dr, Capitol Heights, MD 20743, US.