The staff is frequently praised for being friendly, knowledgeable, and professional, providing excellent customer service.
Efficiency
Many customers noted the quick and efficient service, with timely completion of repairs and maintenance.
Trustworthiness
Several reviews highlighted the honesty of the staff, with customers appreciating transparent communication regarding services needed.
Mixed Experiences
While many reviews are positive, there are some negative experiences regarding service quality and customer interactions.
KJ
Kathryn Jackson
Dec 31, 2025
5.0
I was very pleased with my services at Goodyear in the Capital Heights area. The staff are very friendly and courteous. I was there for an oil change and other minor services. The staff made me feel very comfortable and ensure me that all of my concerns would be taken care of. I was taken care of in a timely matter and was instructed if I had any concerns to please reach back out to them. Thank you Goodyear for your services.
Kathryn Jackson
KA
K Allen
Dec 26, 2025
5.0
Service was Great. Staff was friendly, knowledgeable, and extremely helpful with selection and recommendations. The service itself was handled professionally and completed timely. One of the best Auto Experiences ever! Great Store and Team!
SG
Spencer Gates
Dec 17, 2025
5.0
I had a great experience at Goodyear in Capitol Heights, Maryland. They worked on my vehicle and replaced my tires, a temperature switch, and more. Customer service was excellent, Justin and his team are true professionals and do outstanding work. Every customer and vehicle I saw was handled with care and respect. This is a respected, professional business, and I’ll definitely be bringing my vehicle back for service.
DP
Darrel Prioleau
Dec 8, 2025
5.0
I took my son’s car to get tires on Friday and the team was very welcoming and accommodated all our needs. The service was excellent and the team is awesome!
NP
Nadirah Pasha
Dec 6, 2025
5.0
I stopped by Goodyear Tire & Auto this morning after my tire pressure light came on for two tires. I tried adding air myself, but it wasn’t working, so since I was already out, I headed straight to Goodyear as soon as they opened.
From the moment I walked in, I was greeted and helped right away. It wasn’t crowded, so the process was smooth and efficient. My technician, Shaun, spoke with me as the shop was opening and got an understanding of what was going on. He took the time to make sure everything was safe—especially important since it snowed two days ago and the roads are still wet.
While I waited, I had great conversation with my salesperson, Anthony, who made the experience even more pleasant. When the work was done, Shaun came back and explained everything clearly in a way I could easily understand. He also took extra precautions to ensure my tires were safe and that I felt confident driving away.
The whole visit took about 30 minutes, and during that time I was able to see how kindly and attentively the staff treated every customer who came in. My tire pressure light went off, everything was handled quickly, and I was good to go.
I’ve been a Goodyear customer for years, and experiences like this are exactly why I’ll continue coming back. Great people, and genuine care for customer safety. Highly recommend this location.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service in Capitol Heights offer?
They provide full-service tire and automotive repair services, including tire sales, oil changes, and general auto repair.
What are the operating hours for Goodyear Auto Service?
The service center is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays. Holiday hours vary with some days closed and others open from 8:00 AM to 5:00 PM.
Does Goodyear Auto Service offer pickup or delivery services?
They offer in-store pickup services.
What payment methods are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is Goodyear Auto Service wheelchair accessible?
Yes, the facility has a wheelchair accessible entrance and restroom.
Can I make an appointment online for services at Goodyear Auto Service?
Yes, appointments can be made online through their reservation website.
What is the contact phone number for Goodyear Auto Service in Capitol Heights?
You can reach them at +1 301-336-3330.
What nearby dining options are there around Goodyear Auto Service?
Nearby dining options include IHOP for breakfast and brunch, Dunkin' for donuts, Baskin-Robbins for ice cream, ELife Restaurant for vegan food, and Checkers fast food restaurant.
Are there any nearby parks or outdoor spaces near Goodyear Auto Service?
Yes, Hampton Park is nearby, providing a place for arts, entertainment, and relaxation before or after your visit.
What travel or car rental services are located near Goodyear Auto Service?
Enterprise Rent-A-Car has multiple locations nearby offering car and truck rentals, which can be convenient for customers needing transportation during service.